University of Arkansas for Medical Sciences

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IT Service Center Rep Associate

IT Service Center Rep Associate

Requisition ID 
2018-41162
Category 
Info Technology
Position Type 
Regular Part-Time
Sub Category 
..
Department 
INFO Technical Support Center
Posted Date 
2/8/2018
Post End Date 
2/24/2018

More information about this job

Overview

This position is part-time working 20 hours per week.  

 

Under general direction of IT Client Services Management Team, provides first-tier support to end-users for applications and hardware.

 

UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary:  Negotiable

Responsibilities

Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to troubleshoot and resolve problems. Recommends systems modifications to reduce user problems. Maintains knowledge and technical troubleshooting skills in field of expertise.

Qualifications

Minimum Qualifications:

High school diploma plus 4 years of experience in IT support functions, PC computer support or other relevant job experience.

Must have knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook) as well as Skype and VPN connections.

Ability to work in a team environment.

Excellent written and verbal communication skills.

May be required to work outside of typical work hours.

Work occasionally may require in excess of eight hours per day.

Workload pressure will regularly subject incumbent to moderate to high job-related stress.

 

Preferred Qualifications:

Bachelor degree in Information Technology or related field of study plus 2 years of experience in IT support functions or PC computer support experience.

 

Physical Requirements

Stand: Frequently
Sit: Continuously
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
Lift, push, pull, carry weight: 11 - 25 lbs
Use hands to touch, handle, or feel: Continuously
Talk: Continuously
Hear: Continuously
Taste or smell: Never
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Office Environment
Noise Level: Moderate
Visual Requirements: Near visual acuity
Hazards: None