This position is part-time working 20 hours per week.
Under general direction of IT Client Services Management Team, provides first-tier support to end-users for applications and hardware.
UAMS offers amazing benefits and perks:
Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to troubleshoot and resolve problems. Recommends systems modifications to reduce user problems. Maintains knowledge and technical troubleshooting skills in field of expertise.
High school diploma plus 4 years of experience in IT support functions, PC computer support or other relevant job experience.
Must have knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook) as well as Skype and VPN connections.
Ability to work in a team environment.
Excellent written and verbal communication skills.
May be required to work outside of typical work hours.
Work occasionally may require in excess of eight hours per day.
Workload pressure will regularly subject incumbent to moderate to high job-related stress.
Bachelor degree in Information Technology or related field of study plus 2 years of experience in IT support functions or PC computer support experience.