The Access Coordinator II (AC II), with direction and supervision from the Dennis Developmental Center (DDC) leadership and in collaboration with other members of the DDC Care Coordination team performs a broad variety of administrative and clerical support functions related to the referral, intake, and triage functions of the Care Coordination Office (CCO) to ensure timely and appropriate Patient and Family Centered Care (PFCC).
UAMS offers amazing benefits and perks:
The AC II is expected to be knowledgeable of clinic-specific processes and display an understanding of how the CCO role fits into the mission of the clinic and the workflow in support of the mission. The incumbent will be the primary point of contact for access to DDC services to both patient families and referring clinics. The AC II interprets agency/institution administrative directives, policies and procedures to ensure consistent application. Provides a high level of customer service to external and internal constituents. Duties and responsibilities include, but are not limited to:
High school diploma/GED; plus 2 years customer service or healthcare experience. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners required. Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire.
Registration experience is preferred.
UAMS is an inclusive Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.