The Access Coordinator II works under supervision of Dennis Development Center (DDC) Clinic Administrator. The Access Coordinator II performs a variety of administrative functions related to patient registration, appointment scheduling, and receiving and processing incoming calls and faxes. The Access Coordinator II is expected to be able to assume the functions of every member of the Registration Desk team, to be knowledgeable of insurance processes such as verification of eligibility and benefits and able to proficiently scan documents into an electronic medical record as necessary. The Access Coordinator II interprets agency/institution administrative directives, policies and procedures to ensure consistent application and also provides a high level of customer service.
UAMS offers amazing benefits and perks:
(25%) Create patient charts and place patients on the DDC wait list or Urgent wait list or schedule if there is an immediate opening, scan all associated paperwork into the E H R system. Confirming patient appointments as necessary.
(25%) Maintaining a friendly and approachable demeanor to patients and families throughout the duration of the clinic visit; assisting with questions and concerns. All administrative functions related to maintaining the integrity of the scheduling system, such as verifying demographic information; scanning records, as appropriate, at time of registration; taking patient photograph; obtaining signatures, as appropriate; notifying the clinician(s) when patient registration is complete; canceling, scheduling, re-scheduling patients; logging arrival and discharge from the clinic.
(25%) All administrative functions related to processing follow-up appointments requested on the date of service; processing appointment packets and appointment packets for appointments set up by the Intake office; processing appointment reminder letters, other outgoing mail and returned mail. Maintaining and processing faxes. Assists in getting referrals for all follow-up patients. Timely processing of voice messages left by callers on the nurse line; promptly answering incoming calls and appropriately directing calls including completing telephone interactions.
(20%) All administrative functions related to advance preparation for upcoming clinic days, such as having patient records ready for appointments for the next day, troubleshooting for last minutes problems in locating patient files; confirming patient appointments using automated confirmation call system.
(5%) Other duties as assigned.
High school diploma/GED plus 2 years customer service or healthcare experience. Must have computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners required.
UAMS is an inclusive Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.