The Patient Services Associate (PSA) (patient tech working on the Crisis Stabilization Unit, is a specifically trained member of the unit based care team who provides both clerical and patient care support to the CSU Patient Management Team. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN; performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.
50% Performs Role of Patient Services Associate
25% Guest Relations
10% Safety and Emergency Preparedness
5% Institutional /Professional standards
5% Process Improvement
5% Professional Growth
Participates in continuing education, professional/ institutional advancement opportunities
High school diploma/GED plus 1 year patient care and clerical experience in a health care setting. Successful completion of the UAMS PCT and PSC courses within probationary period (90 days).