The Patient Account Specialist is responsible for verifying patient account balances and following up with patients to discuss their account. Answers and responds to patient account inquiries and makes changes to patient demographic information when necessary.
UAMS offers amazing benefits and perks:
Salary offered commensurate to experience.
Uses collections module to work patient accounts that are past due, sending out collection notices and making phone calls as necessary. Moves account balances to external collection agency and/or DOMS as necessary after all internal collection actions have been exhausted.
Works with patients to explain patient balances.
Processes bankruptcy notices according to policy and makes note in financial tab.
Researches and prepares patient credits for refund approval. Coordinates with Revenue Manager to process approved refunds.
High School diploma/GED plus 3 years’ experience with CPT, ICD-9 and ICD-10 coding. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners required. Excellent customer service skills and knowledge in basic medical terminology required.
CHAA Certification preferred.