• Patient Account Specialist

    Posted Date 1 week ago(4/16/2018 11:19 AM)
    Requisition ID
    Position Type
    Regular Full-Time
    REP Reg Programs Practice Management
    Post End Date
  • Overview

    The Patient Account Specialist is responsible for verifying patient account balances and following up with patients to discuss their account. Answers and responds to patient account inquiries and makes changes to patient demographic information when necessary. 


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary offered commensurate to experience.


    Uses collections module to work patient accounts that are past due, sending out collection notices and making phone calls as necessary.  Moves account balances to external collection agency and/or DOMS as necessary after all internal collection actions have been exhausted.


    Works with patients to explain patient balances.


    Processes bankruptcy notices according to policy and makes note in financial tab.


    Researches and prepares patient credits for refund approval.  Coordinates with Revenue Manager to process approved refunds.


    High School diploma/GED plus 3 years’ experience with CPT, ICD-9 and ICD-10 coding. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners required.  Excellent customer service skills and knowledge in basic medical terminology required.


    CHAA Certification preferred.

    Physical Requirements

    Stand: Occasionally
    Sit: Frequently
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 26 - 50 lbs
    Use hands to touch, handle, or feel: Frequently
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None


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