University of Arkansas for Medical Sciences

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Patient Account Specialist

Patient Account Specialist

Requisition ID 
Position Type 
Regular Full-Time
Sub Category 
REP Reg Programs Practice Management
Posted Date 
Post End Date 

More information about this job


The Patient Account Specialist is responsible for verifying patient account balances and following up with patients to discuss their account. Answers and responds to patient account inquiries and makes changes to patient demographic information when necessary. 


UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary offered commensurate to experience.


Uses collections module to work patient accounts that are past due, sending out collection notices and making phone calls as necessary.  Moves account balances to external collection agency and/or DOMS as necessary after all internal collection actions have been exhausted.


Works with patients to explain patient balances.


Processes bankruptcy notices according to policy and makes note in financial tab.


Researches and prepares patient credits for refund approval.  Coordinates with Revenue Manager to process approved refunds.


High School diploma/GED plus 3 years’ experience with CPT, ICD-9 and ICD-10 coding. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners required.  Excellent customer service skills and knowledge in basic medical terminology required.


CHAA Certification preferred.

Physical Requirements

Stand: Occasionally
Sit: Frequently
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
Lift, push, pull, carry weight: 26 - 50 lbs
Use hands to touch, handle, or feel: Frequently
Talk: Frequently
Hear: Frequently
Taste or smell: Occasionally
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Office Environment
Noise Level: Moderate
Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
Hazards: None