• Access Supervisor

    Posted Date 2 weeks ago(6/11/2018 12:54 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    ICE CORE IRC Call Ctr-Scheduling MUS
    Post End Date
  • Overview

    The Access Supervisor facilitates the operations of assigned work-flows including registration, call center, patient portals, on-line/e-requests, EPIC work queues and physician referrals.  The position will also assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. This position assumes responsibility of manager during the absence of manager, educates staff on scheduling requirements, and physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service. The Supervisor will also perform regular audits to insure productivity, quality and compliance. Provides report of findings and works with administrative team to develop corrective action plans. Displays exceptional leadership, supervisory, communication and interpersonal skills.



    Salary offered commensurate to experience


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy


    • Supervises department staff by monitoring activities and productivity daily and takes appropriate action to insure staff consistently meets performance standards.
    • Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload.
    • Documents personnel issues and promotes a balanced a conductive work environment.
    • Establishes and maintains performance standards for productivity, quality and compliance. Implements process improvement and reports results. 
    • Works closely with ABC management to develop, implement, and maintain formalized training plans. Serves as the main contact for access related patient complaints for assigned service line(s).
    • Completes all research to resolve complaints, provides customer service recovery and completes root cause analysis when required.


    Bachelor’s degree in Business or related field plus 3 years’ experience in registration, billing, or scheduling in a healthcare environment OR a High school diploma  plus 7 years’ experience in registration, billing, or scheduling in a healthcare environment. Must have computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Knowledge in basic medical terminology, registration and customer service experience required.


    CHAA Certification preferred  

    Physical Requirements

    Stand: Occasionally
    Sit: Continuously
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Continuously
    Talk: Continuously
    Hear: Continuously
    Taste or smell: Never
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None


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