University of Arkansas for Medical Sciences

Returning Candidate?

Pharmacy Services Specialist

Pharmacy Services Specialist

Requisition ID 
Position Type 
Regular Full-Time
Sub Category 
COP EBRx Call Center
Posted Date 
Post End Date 

More information about this job


The Pharmacy Services Specialist responds to inquiries from Plan members and/or network providers, troubleshoots issues and provides information regarding prescription drug claims, drug coverage options, and prescription drug plans.   


UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary offered commensurate to experience.



  1. Fields inbound calls from providers related to billing and prescription drug claims.
  2. Routes callers to appropriate department and escalates calls to a Pharmacist when needed.
  3. Reviews and routes prescription drug Prior Authorization (PA) paperwork to appropriate parties.
  4. Answers general questions, identifies root cause of issues and provides resolution to prescription drug coverage requests.
  5. Reviews prescription drug coverage and/or alternatives and communicates to appropriate parties.
  6. Escalates issues requiring management intervention and documents all actions.
  7. May perform other duties as assigned.


Minimum Qualifications:

  • High School Diploma/GED plus three (3) years of experience working in a healthcare/pharmacy or physician's office setting involving medication therapy or other issues related to prescription drugs
  • Basic knowledge of medical terminology/medications
  • Proficient with Microsoft Office suite (Windows, Excel, PowerPoint, Outlook)
  • Strong decision-making and communication skills required


Preferred Qualifications: 

  • Bachelor's degree
  • Nursing license or pharmacy technician certificate


Physical Requirements

Stand: Occasionally
Sit: Continuously
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop, or reach overhead: Never
Lift, push, pull, carry weight: 11 - 25 lbs
Use hands to touch, handle, or feel: Continuously
Talk: Continuously
Hear: Continuously
Taste or smell: Never
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Office Environment
Noise Level: Moderate
Visual Requirements: Not required
Hazards: None