• Patient Ambassador

    Posted Date 2 weeks ago(5/10/2018 7:42 PM)
    Requisition ID
    2018-42177
    Category
    Service
    Position Type
    Regular Full-Time
    Department
    ICE Core Hospitality Services
    Post End Date
    5/25/2018
  • Overview

    **Position Will Work Variable Shifts, Holidays and Weekends **

     

    The Patient Ambassador reports to the Supervisor of Hospitality Services and provides staffing for the multiple family hospitality services provided by the Department.  Hospitality Services functions include staffing of the Hospital Information Desks, ICU Waiting Room desks, NICU desk, PRI Information Desks, Cart Drivers, Discharge Lobby Desk, Outside Greeters, One Day Surgery desk, Cancer Institute after hours desk and a Concierge. 

     

    Salary: $19,635 annually ($9.44 hourly)

     

    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Responsibilities

    1. Staff Information desks.
    2. Greet patients/families with a positive, customer-focused and appropriate manner, providing directions and information, helping find patient locations and otherwise assisting visitors.
    3. Staff the intensive care units, working with nursing to provide guidance and enforcement of the visitation policies for those units.
    4. Drive the courtesy cart along the prescribed route picking up and assisting patients and families who need help in getting to their destinations.

    Qualifications

    High School diploma/GED. Experience in support/hospitality role and customer service in a hospital setting preferred.

    Physical Requirements

    Stand: Frequently
    Sit: Continuously
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 10 lbs or less
    Use hands to touch, handle, or feel: Continuously
    Talk: Continuously
    Hear: Continuously
    Taste or smell: Never
    Read, concentrate, think analytically: Occasionally
    Physical Environment: Inside Medical Facility Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None

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