• Access Coordinator II DDC

    Posted Date 2 weeks ago(6/13/2018 5:13 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    COM Peds Dennis Development Centers
    Post End Date
  • Overview

    The Access Coordinator II works under supervision of DDC Clinic Administrator or designee. The Access Coordinator performs a variety of administrative functions related to patient registration, appointment scheduling, and receiving and processing incoming calls and faxes. The Access Coordinator is expected to be able to assume the functions of every member of the Registration Desk team, to be knowledgeable of insurance processes such as verification of eligibility and benefits and able to proficiently scan documents into an electronic medical record as necessary. The Access Coordinator interprets agency/institution administrative directives, policies and procedures to ensure consistent application. Provides a high level of customer service.


     UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary: Negotiable


    Create patient charts and place patients on the DDC Waitlist or Urgent Waitlist or schedule if there is an immediate opening, scan all associated paperwork into the E H R system. Confirming patient appointments as necessary.


    Maintaining a friendly and approachable demeanor to patients and families throughout the duration of the clinic visit; assisting with questions and concerns.  All administrative functions related to maintaining the integrity of the scheduling system, such as verifying demographic information; scanning records, as appropriate, at time of registration; taking patient photograph; obtaining signatures, as appropriate; notifying the clinician(s) when patient registration is complete; canceling, scheduling, re-scheduling patients; logging arrival and discharge from the clinic.


    All administrative functions related to processing follow-up appointments requested on the date of service; processing appointment packets and appointment packets for appointments set up by the Intake office; processing appointment reminder letters, other outgoing mail and returned mail. Maintaining and processing faxes. Assists in getting referrals for all follow-up patients. Timely processing of voice messages left by callers on the nurse line; promptly answering incoming calls and appropriately directing calls including completing telephone interactions.


    All administrative functions related to advance preparation for upcoming clinic days, such as having patient records ready for appointments for the next day, troubleshooting for last minutes problems in locating patient files; confirming patient appointments using automated confirmation call system.


    May perform other duties as assigned.


    High School diploma/GED plus 3 years' administrative experience required. Computer/basic keyboard skills, telephone etiquette skills,and general knowledge of office machines including printers and scanners required. Experience in a medical office or clinic setting is preferred.


    UAMS is an inclusive Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. 

    Physical Requirements

    Stand: Occasionally
    Sit: Frequently
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Never
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Never
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Never
    Read, concentrate, think analytically: Occasionally
    Physical Environment: Inside Medical Facility Environment, Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Near visual acuity
    Hazards: None


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