• Parking Ambassador

    Posted Date 1 week ago(7/6/2018 10:07 AM)
    Requisition ID
    2018-43758
    Category
    Service
    Position Type
    Regular Full-Time
    Department
    OPS Campus Operations Parking Facilities
    Post End Date
    8/7/2018
  • Overview

    This positions works nights in 12 hour shifts and alternates 4 and 3 day work weeks

     

    The Parking Ambassador is a member of the Parking Operations team and is responsible for providing direct customer service and enforcing UAMS parking regulations.

     

    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

     

    Salary: $22,919 ($11.02 hourly)

    Responsibilities

    1. Provides direct customer service, both in person and via RPMS, with parking deck equipment including automated pay stations and exit verifiers.
    2. Assists customers through cash/credit card transactions and may perform certain functions at pay stations remotely. 
    3. Dispatches a field ambassador if there is trouble with the equipment or a solution cannot be provided remotely.
    4. Continuously monitors parking areas to help the public avoid traffic jams and backups.
    5. Assures safety in parking facilities by reporting unsafe driving practices, speeding, etc. 
    6. Reports suspicious activity to supervisor/parking office.  Must be comfortable communicating regularly using a radio and maintain composure in stressful or emergency situations.
    7. Remotely manages access into and out of the facilities.
    8. Corrects any access issues in the system to ensure employee/student can enter their assigned area in the future without problems.
    9. Records issues in the system to manage trends, reconcile, identify maintenance needs and accountability purposes.
    10. Conducts various types of system and data audits to assure information quality and integrity.
    11. Performs various clerical responsibilities such as data entry, process parking applications, citation handling, and filing.
    12. Assists with enforcement such as license plate checks to identify violators and making contact if necessary.
    13. May perform other duties as assigned including managing inclement weather.

    Qualifications

    Minimum Qualifications:

    • High School Diploma/GED 
    • Valid Arkansas Driver’s license
    • Basic computer skills (Preferably Microsoft Office)
    • Basic office skills (entering data, printing reports, answering the phone, and making copies)

    Preferred Qualifications:

    • Customer Service experience

    Additional Requirements:

    • Must represent UAMS in a professional manner; communicate in a clear, friendly, and effective way, must maintain clean and orderly uniform and personal appearance, must display proper body language at all times.
    • Must be able to tolerate extended periods of time outside in extreme weather.
    • Excellent customer service skills.
    • Ability to read and write English and perform simple math.
    • Excellent written and verbal communication skills.
    • Ability to follow instructions.
    • Must be comfortable communicating regularly using a radio and maintain composure in stressful or emergency situations.

    Physical Requirements

    Stand: Frequently
    Sit: Frequently
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Frequently
    Lift, push, pull, carry weight: 26 - 50 lbs
    Use hands to touch, handle, or feel: Frequently
    Talk: Frequently
    Hear: Continuously
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Frequently
    Physical Environment: Inside Office Environment, Outdoor Weather Conditions
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: Dust, Electrical, Fumes/Gases/Odors, Sharp objects/tools

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