• Patient Services Associate BH Crisis Stabilization Unit

    Posted Date 1 week ago(7/9/2018 2:03 PM)
    Requisition ID
    Patient Care
    Position Type
    Regular Full-Time
    ICE BH Crisis Stabilization Unit
    Post End Date
  • Overview

    The Patient Services Associate (PSA) (patient tech working on the Crisis Stabilization Unit, is a specifically trained member of the unit based care team who provides both clerical and patient care support to the CSU Patient Management Team.  The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN; performs tasks and duties for which they possess the competency that do not require a licensed practitioner.  In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.


    Schedule: Full Time, Shift Varies


    Performs Role of Patient Services Associate

    • Acquires initial and ongoing competencies for clinical care and clerical components
    • Assists the care team in providing efficient, effective patient care
    • Demonstrates competency in obtaining, maintaining and using equipment necessary for patient care and clerical support
    • Documents care given according to standards


    Guest Relations

    • Uses appropriate written and verbal communication
    • Respects patient’s privacy and confidentiality
    • Takes a proactive approach towards assisting patients, visitors and other staff
    • Adheres to departmental attendance standards and responds to unit staffing needs


    Safety and Emergency Preparedness

    • Adheres to UAMS safety plan
    • Complies with safety instructions and observes safe work practices
    • Provides input on safety issues
    • May be exposed to cleaning agents, blood and body fluids. May be exposed to infectious and contagious diseases


    Institutional /Professional standards

    • Adheres to UAMS Code of Conduct
    • Adheres to Clinical Programs and PRI Departmental policies and dress code standards
    • Works effectively with team/work groups to fulfill UAMS mission
    • Should be familiar with, and able to access the online policies from PRI, UAMS and Nursing Service


    Process Improvement

    • Participates in ongoing hospital performance assessment and process improvement


    Professional Growth

    • Participates in continuing education, professional/ institutional advancement opportunities


    Required: High school diploma/GED plus 1 year Patient Care and Clerical Experience in a health care setting. Successful completion of the UAMS PCT and PSC courses within probationary period (90 days).


    Preferred: 2 or more years of Patient Care and Clerical Experience.

    Physical Requirements

    Stand: Frequently
    Sit: Occasionally
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Frequently
    Lift, push, pull, carry weight: 51 - 99 lbs
    Use hands to touch, handle, or feel: Frequently
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Frequently
    Physical Environment: Inside Medical Facility Environment, Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: Biological, Chemical, Dust, Electrical, Fumes/Gases/Odors, Sharp objects/tools


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