• Unified Communications Manager

    Posted Date 1 week ago(1 week ago)
    Requisition ID
    2018-43881
    Category
    Info Technology
    Position Type
    Regular Full-Time
    Department
    INFO Unified Communications & Telecom
    Post End Date
    10/15/2018
  • Overview

    Under the direction of the Director of Unified Communications (UC), the UC Manager will provide daily management of the nine Unified Communications staff that are responsible for ongoing support of all UAMS IT legacy and Unified Communications systems that make up the Unified Communications department.

     

    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.  

     

    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

     

    Salary: Negotiable

    Responsibilities

    • Manage staff that are responsible for support and implementation for all Unified Communications systems including landline telecommunications, VoIP, FoIP, instant messaging, Exchange email, Emergency Notification System, and all call center applications.
    • Provide leadership support on multiple systems to ensure timely execution of service migrations, upgrades, maintenance, while maintaining service uptime requirements. Keeps up-to-date on emerging technologies that would benefit UAMS and compliment UAMS’ missions/goals.
    • This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time
    • Provide daily ongoing operational maintenance, support and management to the Unified Communications teams in the support of UAMS’ communication systems and infrastructure including but not limited to: Skype for Business, Microsoft Exchange, Avaya Call Center, RightFax Enterprise Faxing, and Mitel UC environment.
    • Maintain high availability of all critical UC Systems, Voice over Internet Protocol (VoIP) services located in remote offices, including remote voice gateways.
    • Serves as the Tier 3 support team for UAMS’ infrastructure production environments and provides technical expertise as the internal escalation point for all UC issues 
    • Maintain expertise on all relevant innovations within infrastructure technology especially those pertinent to the HealthCare and Higher Education industries.
    • Assist Director to recruit, develop and retain an exceptional infrastructure services team building collaboration, partnership, and credibility. Ability to manage multiple service issues, operational support and team projects simultaneously. 
    • Responsible for organizing and helping with leading department meetings, project meetings, technical evaluations, and UC team support meetings to articulate project status updates as directed by the UC Director. Requests and solicits team member feedback on project concerns or potential issues.
    • Other duties as assigned. 

    Qualifications

    Minimum Qualifications:

    • Bachelor degree in Computer Science or related field of study plus six (6) years of work experience in an IT or Telecommunications environment - OR - a High School diploma/GED equivalent plus ten (10) years of experience in an IT or Telecommunications environment. 
    • Experience must include:
      • Four (4) years supporting and maintaining telephone systems,
      • One (1) year administering VoIP Unified Communication Systems, AND
      • Two (2) years of experience in a leadership or supervisory role.

     

    Prefer Qualifications:

    • Bachelor degree in Computer Science or related field of study. 
    • One (1) year experience in one or more of the following: Microsoft Skype for Business, PBX, VoIP, Microsoft Exchange, Office365, RightFax FoIP, MiTel

     

    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

     

    Physical Requirements

    Stand: Frequently
    Sit: Frequently
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 51 - 99 lbs
    Use hands to touch, handle, or feel: Frequently
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Frequently
    Physical Environment: Inside Classroom Setting, Inside Laboratory Environment, Inside Medical Facility Environment, Inside Office Environment, Outdoor Weather Conditions
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Far visual acuity, Near visual acuity
    Hazards: Dust, Electrical, Sharp objects/tools

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