• Access Coordinator II

    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    Position Type
    Regular Full-Time
    ICE CORE OP Access WHS
    Post End Date
  • Overview

    The Access Coordinator II meets, greets, and assists the public; answers telephones and/or coordinates appointments, referrals, consults, tests and procedures.


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family

    • Holiday, Vacation and Sick Leave

    • Education discount for staff and dependents (undergraduate only)

    • Retirement: Up to 10% matched contribution from UAMS

    • Basic Life Insurance up to $50,000

    • Career Training and Educational Opportunities

    • Merchant Discounts

    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary offered commensurate with experience.



    1. Schedules, reschedules, and coordinates appointments

    2. Conducts pre-registration as needed

    3. Inputs and/or updates accurate patient information.

    4. Processes walk-ins, creates new patient charts, and accesses systems for orders as appropriate. 

    5. Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed. 

    6. Performs inventory; orders and stock supplies; cleans and maintains equipment.

    7. Picks-up and delivers mail to mailroom and ensures the waiting room is clean and stocked with educational information and coffee.

    8. Collects and posts payments and issues receipts.

    9. Performs ABN completion, schedules surgeries and/or tests.

    10. Issues school/work excuses, sends out no show letters, and takes patient photos.

    11. Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested. 

    12. Assists with hospital admissions and surgery scheduling.

    13. Must be able to perform all duties of the Access Coordinator I and be able to support patient care activities as needed.

    14. May perform other duties as assigned.



    Minimum Qualifications:

    • High School Diploma/GED plus two (2) years of customer service or health care experience

    • Basic proficiency with computers (MS Office preferred)

    • Telephone etiquette skills and general knowledge of office machines including printers and scanners required

    • Competent in Medical Terminology within three (3) months of hire


    Preferred Qualifications:

    • Knowledge in basic medical terminology

    • Registration experience


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.


    Physical Requirements

    Stand: Frequently
    Sit: Frequently
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Continuously
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Frequently
    Talk: Frequently
    Hear: Continuously
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Medical Facility Environment, Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: Dust, Fumes/Gases/Odors, Sharp objects/tools


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