• Access Coordinator II - Lowell, AR

    Posted Date 1 week ago(1 week ago)
    Requisition ID
    2018-44419
    Category
    Administrative
    Position Type
    Regular Full-Time
    Department
    COM Peds Schmieding Center Admin
    Post End Date
    9/9/2018
  • Overview

    **This position is located in Lowell, AR**

     

    The Access Coordinator II works under the supervision of Administrative Services Manager. The Access Coordinator II performs a broad variety of administrative and clerical support functions related to the holistic patient care event including, but not limited to: Answering and processing all incoming phone calls, retrieving and processing incoming faxes, patient registration and appointment scheduling. The Access Coordinator is expected to be able to assume the functions of every member of the Registration Desk team, to be knowledgeable of insurance processes such as verification of eligibility and benefits and able to proficiently scan documents into an electronic medical record as necessary.

     

    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary: Negotiable

     

    Responsibilities

    • Create patient charts and place patients on the SDC Waitlist or Urgent Waitlist or schedule if there is an immediate opening, scan all associated paperwork into the E H R system. Confirming patient appointments as necessary.
    • Maintaining a friendly and approachable demeanor to patients and families throughout the duration of the clinic visit; assisting with questions and concerns. All administrative functions related to maintaining the integrity of the scheduling system, such as verifying demographic information; scanning records, as appropriate, at time of registration; taking patient photograph; obtaining signatures, as appropriate; notifying the clinician(s) when patient registration is complete; canceling, scheduling, re-scheduling patients; logging arrival and discharge from the clinic.
    • All administrative functions related to processing follow-up appointments requested on the date of service; processing appointment packets and appointment packets for appointments set up by the Intake office; processing appointment reminder letters, other outgoing mail and returned mail. Maintaining and processing faxes. Assists in getting referrals for all follow-up patients. Timely processing of voice messages left by callers on the nurse line; promptly answering incoming calls and appropriately directing calls including completing telephone interactions.
    • All administrative functions related to advance preparation for upcoming clinic days, such as having patient records ready for appointments for the next day, troubleshooting for last minutes problems in locating patient files; confirming patient appointments using automated confirmation call system.
    • May perform other duties as assigned.

    Qualifications

    High school diploma/GED plus 2 years customer service or healthcare experience required.

     

    Knowledge, Skills & Abilities:

    • Must be able to follow oral instructions, problem solving skills and multi-tasker, effective communication skills in both verbal and written.
    • Must have basic computer and keyboarding experience.
    • Must have telephone etiquette experience
    • Must have general knowledge of office machines including printers and scanners required.

    Preferred Qualifications:

    • Knowledge in basic medical terminology.
    • Registration experience.

     

    UAMS is an inclusive Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

    Physical Requirements

    Stand: Frequently
    Sit: Frequently
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Frequently
    Lift, push, pull, carry weight: 26 - 50 lbs
    Use hands to touch, handle, or feel: Continuously
    Talk: Continuously
    Hear: Continuously
    Taste or smell: Frequently
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Medical Facility Environment, Outdoor Weather Conditions
    Noise Level: Moderate
    Visual Requirements: Far visual acuity, Near visual acuity
    Hazards: Biological, Chemical, Electrical, Fumes/Gases/Odors, Radiation, Sharp objects/tools

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