• Access Supervisor

    Posted Date 1 week ago(11/9/2018 10:30 AM)
    Requisition ID
    Position Type
    Regular Full-Time
    ICE CORE IRC Call Ctr-Scheduling Med Sp
    Post End Date
  • Overview

    The Access Supervisor facilitates the operations of assigned work-flows including registration, call center, patient portals, on-line/e-requests, EPIC work queues and physician referrals.   The AS assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. The AS assumes responsibility of the manager during the absence of the manager, educating staff on scheduling requirements, physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service. The AS will also perform regular audits to insure productivity, quality and compliance. The AS provides report of findings and works with administrative team to develop corrective action plans and displays exceptional leadership, supervisory, communication and interpersonal skills.


    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.  


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

     Salary:  Negotiable


    • Supervises department staff by monitoring activities and productivity daily and takes appropriate action to insure staff consistently meets performance standards and ensures staff is educated in performance of all duties.
    • Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload.
    • Documents personnel issues and promotes a balanced a conductive work environment.
    • Establishes and maintains performance standards for productivity, quality and compliance.
    • Implements process improvement and reports results. Adheres to UAMS, department and NAHAM standards for professional code of conduct.
    • Demonstrates knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards. 
    • Responsible for ensuring the team meets expectation for referral turnaround, call statistics, quality and customer service.
    • Provides detailed information to leadership for barriers to scheduling to help improve UAMS access.
    • Works closely with ABC management to develop, implement, and maintain formalized training plans.
    • Serves as the main contact for access related patient complaints for assigned service line(s).
    • Completes all research to resolve complaints, provides customer service recovery and completes root cause analysis when required.
    • Attends required hours of training and/or in-services and attends staff meetings and participates in the orientation and/or training of new staff.
    • Participates in annual educational needs and assessments.
    • Maintains required job skills competencies and completes skills assessments annually.
    • Completes and maintains documentation of continuing education hours annually.


    Minimum Qualifications:

    • Bachelor’s Degree in Business or related field plus 3 years of experience in registration, billing, or scheduling in a healthcare environment OR High School Diploma/GED or formal educational equivalent plus 7 years’ experience in registration, billing, or scheduling in a healthcare environment. 


    • Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.

    This position is subject to a pre-employment criminal background check.  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

    Physical Requirements

    Stand: Occasionally
    Sit: Continuously
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Continuously
    Talk: Continuously
    Hear: Continuously
    Taste or smell: Never
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None


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