• Access Coordinator II

    Posted Date 1 week ago(1/10/2019 10:40 AM)
    Requisition ID
    Position Type
    Regular Full-Time
    ICE CORE OP Access NUS
    Post End Date
  • Overview

    The Access Coordinator II meets, greets, and assists the public; answers telephones and/or coordinates appointments, referrals, consults, tests and procedures.


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary offered commensurate with experience.



    1. Schedules, reschedules, and coordinates appointments.
    2. Conducts pre-registration as needed.
    3. Inputs and/or updates accurate patient information.
    4. Processes walk-ins, creates new patient charts, and accesses systems for orders as appropriate. 
    5. Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed. 
    6. Performs inventory; orders and stock supplies; cleans and maintains equipment.
    7. Picks-up and delivers mail to mailroom and ensures the waiting room is clean and stocked with educational information and coffee.
    8. Collects and posts payments and issues receipts.
    9. Performs ABN completion, schedules surgeries and/or tests.
    10. Issues school/work excuses, sends out no show letters, and takes patient photos.
    11. Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested. 
    12. Assists with hospital admissions and surgery scheduling.
    13. Must be able to perform all duties of the Access Coordinator I and be able to support patient care activities as needed.
    14. May perform other duties as assigned.


    Minimum Qualifications:

    • High School Diploma/GED plus two (2) years of customer service or health care experience
    • Basic proficiency with computers (MS Office preferred)
    • Telephone etiquette skills and general knowledge of office machines including printers and scanners required
    • Competent in Medical Terminology within three (3) months of hire

    Preferred Qualifications:

    • Knowledge in basic medical terminology
    • Registration experience

    This position is subject to a pre-employment criminal background check.  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

    Physical Requirements

    Stand: Occasionally
    Sit: Continuously
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 10 lbs or less
    Use hands to touch, handle, or feel: Frequently
    Talk: Continuously
    Hear: Continuously
    Taste or smell: Frequently
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Not required
    Hazards: None


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