• Access Coordinator II

    Posted Date 1 week ago(1/10/2019 2:32 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    Post End Date
  • Overview

    The Access Coordinator II will meet, greet, and assist the public, answer telephones and/or coordinate appointments, referrals, consults, tests and procedures.


    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.  


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy


    Salary:   Commensurate with experience


    • Assists the public in a professional and friendly manner, performing registration of patients, patient billing, verification of insurance coverage and responding appropriately to the requirements of third-party payors. 
    • Processes walk-ins, create new patient charts, and access systems for orders as appropriate.
    • Demonstrates positive working relationships with co-workers, management team, and ancillary departments by communicating accurate and complete information, maintaining strict confidentiality as appropriate.
    • Using careful listening and negotiation skills to resolve disagreements, deals with conflicts in a positive and professional manner.
    • Inventory, order, and stock supplies; cleans and maintains equipment. Pick-up and deliver mail to mailroom, ensures the waiting room is clean, stocked with educational information and coffee.
    • Follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
    • Other duties as assigned.


    Minimum Qualifications:

    • High school diploma or GED equivalent plus two (2) years of customer service or healthcare experience.
    • Excellent customer service skills.
    • Computer/basic keyboard skills, telephone etiquette skills,and general knowledge of office machines including printers and scanners.
    • Ability to support patient care activities as needed, and follow oral instructions, read and write.
    • Ability to perform all duties of the Access Coordinator I

    Preferred Qualifications:

    • Previous patient registration experience.


    This position is subject to a pre-employment criminal background check and drug screen.  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is aAffirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

    Physical Requirements

    Stand: Continuously
    Sit: Continuously
    Walk: Continuously
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Continuously
    Talk: Continuously
    Hear: Continuously
    Taste or smell: Continuously
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Classroom Setting, Inside Medical Facility Environment, Inside Office Environment, Outdoor Weather Conditions
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None


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