• Service Line Administrative Director

    Posted Date 6 days ago(1/11/2019 2:05 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    ICE WISL Administration
    Post End Date
  • Overview

    The Service Line Administrative Director (SLAD) is an integral part of the Service Line (SL) Leadership Triad working closely with the College of Medicine OB/GYN and Women and Infants Service Line that supports the mission and vision of the institution, jointly sets and ensures strategic direction of the Service Line, facilitates quality patient and family-centered care whose outcomes including patient satisfaction, balanced score card performance and conformance with professional practices, accreditation, regulations and institutional policy.  The SLAD has broad leadership responsibilities for business development and strategic growth of the service line, operations, personnel management, budget development, and fiscal management.  S/He serves as the primary liaison to centralized campus functions such as human resources and revenue cycle management and is responsible for fostering provider relationships and ensuring all provider activities including patient schedules, operations, patient volumes and other activities are maximized. 


    The role of the SLAD is to provide leadership and facilitate horizontal collaboration, communication and to fully support interdisciplinary and team performance. The SLAD supports evidence-informed practices and ensures adequate and efficient use of resources. The SLAD ensures that clinical operations including clinical research operations and clinical education are efficient, integrated and highly oriented to providing a positive patient experience.


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary offered commensurate with experience.


    • Ensures through direction and coordination of activities, service line-specific goals and objectives related to the strategic plan are: developed, translated and/or prioritized according to the overall system goals and strategies (i.e. Strategic Quality and Safety Plan, etc.); and implemented and evaluated on an ongoing basis.
    • Is responsible (along with other SL leadership members) for ensuring clinical and/or technical operations are focused on the delivery of quality care.
    • Ensures business planning and completion of program requests as needed to secure personnel and equipment for the SL.
    • Drives consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the Institution’s ICE Leadership and Service Line leaders.
    • Works with the ICE Strategy Office on proposed program expansion and needed analysis.
    • Enhances operational effectiveness with improvement projects for the service line, using solid data and analytics that directly impact key metrics related to people, service, growth, margin and quality.
    • Promotes and models positive multidisciplinary collaboration and interaction with colleagues, management team, and ancillary service.
    • Serves as an active member of the SL Administrators Council.
    • Utilizes data to manage appropriate resource utilization and skill mix
    • Ensures compliance with all regulatory agencies, governing health care delivery and the rules of accrediting bodies; continually monitors operations, programs, and physical properties and implements appropriate changes.
    • Ensures efficient business operations (including process improvement) of all aspects of the service line to facilitate patient access, expense management, productivity, patient safety and patient & family-centered care.
    • Facilitates and disseminates clinical, financial, and operational information to providers, so they have the tools needed to improve performance.
    • Manages productivity metrics related to established targets.
    • Develops a talented and cohesive management team and fosters entrepreneurial and innovative thinking among all SL employees.
    • Builds and sustains a team-oriented, positive, problem-solving collaborative organizational culture that is principle-centered and guided by shared values for excellence together.
    • Provides oversight that ensures processes for hiring, onboarding, training, developing and evaluating providers and staff members within the service line.
    • Responsible for personnel management (many via matrix) of administrative staff to include coaching, evaluation and discipline as appropriate.
    • Serves as the Liaison to the Financial Management Office (FMO); plans operational and capital expense budgets in conjunction with their partner who is assigned from the FMO.
    • Reviews fiscal performance of all cost centers, satellite offices, diagnostic services and other ancillary services.
    • Takes an active role with value analysis and as appropriate serves on teams that reduce cost without sacrificing care.
    • Identifies potential savings in supplies, conducts analysis for savings, and works closely with the clinical team to implement opportunities, track performance and seeks ways to continually improve.
    • Serves as the liaison to the Integrated Clinical Revenue Cycle (IRC) and interfaces with IRC to ensure maximum use of clinical/exam space and resources and manages the capturing/closing of all billable encounters.
    • Serves as the liaison to the Contracts Management Office and ensures coordination on clinical contracts.
    • Collaborates with campus operations to ensure facilities and environment of care are functional, safe, and aesthetically inviting to patient, families and other visitors.
    • Works with other Service Lines as well as Medical Center divisions, departments, offices, etc. that are part of the ICE Core to ensure compliance with relevant policies and practices. (e.g., is responsible for interfacing with clinical engineering and value analysis, etc.).
    • Collaborates with UAMS Colleges for faculty-related concerns, questions, onboarding, issues, etc.
    • Serves as the Service Line liaison and manages oversight of clinical research activities that occur within the assigned SL.
    • Works with clinical informatics and information technology to ensure appropriate supports for medical, clinical and research excellence.
    • Works closely with the Centers for Distance Health and the COM Department of OB/GYN as our services are tightly integrated and coordinates all budgets, revenues, expenses and personnel management between these operating units.
    • Available as needed 24/7 to ensure effective, efficient operations within the SL.
    • May perform other duties as assigned.


    Minimum Qualifications:

    • Bachelor’s degree in business, finance, health care administration, clinical or related field
    • Minimum of seven (7) years of executive managerial experience required 
    • Strong interpersonal skills to work with multiple layers of staff across several disciplines

    • Strong knowledge and understanding of academic health care trends and financial management of health care operations

    • Ability to integrate information to establish business priorities, decisions and budgets

    • Must be able to work a flexible schedule, including 40-50 hours per week

    Preferred Qualifications:

    • Advanced managerial degree (MBA/MHA or related degree)
    • Health care administration experience with a progressive health care organization (both inpatient and outpatient settings)


    • Excellent written and verbal communication skills

    • Team player that is insightful and reads interpersonal relationships well

    • Strong customer focus and seeks to provide service that exceed the expectations of primary and secondary customers

    • Strong organizational skills and a commitment to accurate and timely data; good follow through and responsiveness

    • High energy level with a sense of urgency and takes ownership

    This position is subject to a pre-employment criminal background check.  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.



    Physical Requirements

    Stand: Frequently
    Sit: Frequently
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Occasionally
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Never
    Read, concentrate, think analytically: Frequently
    Physical Environment: Inside Classroom Setting, Inside Laboratory Environment, Inside Medical Facility Environment, Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None


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