• Practice Manager

    Posted Date 2 weeks ago(2/7/2019 3:33 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    ICE CORE OP Access NUS
    Post End Date
  • Overview

    The Practice Manager manages the day to day revenue cycle and Access outpatient operations of a service line or multiple service lines within the Integrated Revenue Cycle (IRC). S/He is responsible for unit performance that meets or exceeds the unit standards; promotes positive interaction with the medical staff; and serves as an advocate for enhanced revenue cycle performance within the unit. S/He supervises staff and ensures all policies and regulatory guidelines are followed and is responsible for ensuring the unit provides the highest level of customer service. 


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary offered commensurate with experience.


    • Manages the day-to-day operations of the assigned staff members.
    • Staffs personnel to meet the departmental needs to include time and attendance oversight.
    • Prioritizes workloads daily and adjusts staffing model as needed to ensure adequate coverage.
    • Monitors staff performance through various methodologies including monthly quality/productivity audits.
    • Establishes performance standards and identifies relevant trends by reviewing available reports and initiates process improvement activity when warranted.
    • Recommends and leads continual process improvement activities to ensure excellence in Access and Revenue Cycle operations.
    • Accepts ownership for initiating new or enhanced process improvement projects once sanctioned by the associate director.
    • Ensures all departmental, IRC, ICE, and campus policies are followed within the unit.
    • Responsible for staff hiring, new employee on-boarding, employee evaluations, annual training, facilitates staff development, providing employee coaching and progressive discipline when necessary.
    • Promotes teamwork and role models the core concepts of PFCC.
    • Conducts regular staff meetings at least monthly.
    • Conducts revenue cycle needs assessments and works with RIST team and ID’s to establish training as needed.
    • Reviews all SL Access/Revenue cycle patient complaints and actively seeks resolution and/or service recovery.
    • Monitors patient satisfaction benchmark tools and in conjunction with the CSM or SL nursing director, and develops action plans accordingly.
    • Demonstrates cost conscious awareness by comparing and analyzing clinic expenditures monthly and produces variance reporting as required.
    • Participates in formal development of maintenance, capital equipment, and staff budgets for the service line(s) and revenue cycle.
    • Provides resident and medical student orientation and guidance as appropriate.
    • Demonstrates knowledge of individual responsibility and ensures staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards.
    • Ensures a safe working environment by reporting maintenance, housekeeping and physical plant problems promptly.
    • May perform other duties as needed.


    Minimum Qualifications:

    • Bachelor’s Degree in Healthcare, Business, Finance or related field PLUS five (5) years of experience in a hospital, outpatient healthcare facility, or community clinic setting in the areas of patient scheduling, registration, coding, and/or billing
    • Minimum of two (2) years of supervisory experience to include personnel management and budget preparation
    • CHA certification within one (1) year from date of hire

    Preferred Qualifications:

    • Advanced knowledge of EPIC and third party payer requirements


    This position is subject to a pre-employment criminal background [and registry (if applicable)] check [and drug screen (if safety sensitive position)].  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

    Physical Requirements

    Stand: Occasionally
    Sit: Frequently
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 10 lbs or less
    Use hands to touch, handle, or feel: Occasionally
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Office Environment
    Noise Level: Quiet
    Visual Requirements: Near visual acuity
    Hazards: Dust


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