• Telemedicine Specialist - Network Engineering

    Posted Date 2 weeks ago(9/9/2019 11:24 AM)
    Requisition ID
    Info Technology
    Position Type
    Regular Full-Time
    IDHI Institute for Dig Hlth & Innovation
    Post End Date
  • Overview

    The Telemedicine Specialist-Network Engineering position is responsible for supporting and monitoring the UAMS e-Link Network environment which includes but is not limited to: Networking equipment from Brocade, HP, Juniper, Cisco, and Meraki; networking software from Brocade, HP, Checkpoint, InMon, Zabbix, Meraki, and others. S/He is responsible for working with all areas of UAMS IT, all UAMS e-Link sites and member sites, and the entire campus to ensure maximum network uptime - both local and wide area networks.  This position participates in a group on-call rotation where each member of the group takes calls for one (1) week at a time.


    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.  


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy


    Salary offered commensurate with experience.


    Analysis and Design – Hardware and software

    • Performs assessment of the UAMS e-Link Network for efficiencies, cost savings, security, and quality improvements (including all WAN and LAN devices as well as client devices and protocols).
    • Designs and manages of work plans that enable UAMS e-Link to keep all related service level agreements.
    • Designs work plans that will keep Network equipment and software up-to-date.
    • Designs work plans for networking equipment, wired jack locations, wireless Access Points, and networked devices, as needed to assist in design of new systems and services offer by UAMS e-Link.
    • Tests vendor supplied updates and service packs.
    • Performs assessment of software tools that will enable UAMS e-Link to provide quicker more reliable services.
    • Performs assessment of emerging technologies that will enhance the UAMS e-Link offerings.
    • Selects appropriate technologies for UAMS e-Link.
    • Recommends technology standards appropriate for the UAMS e-Link.

    Systems Support and maintenance

    • Ensures timely update of Network hardware and software to new Service packs, patches, etc.
    • Assists with resolution of user defined problems with production systems and/or production equipment.
    • Monitors performance of production systems. Ensures automated monitoring of systems when possible.
    • Performs installation and/or activation of networking equipment across e-Link WAN and LAN.
    • Updates all drawing as changes and/or additions are made to productions systems.
    • Maintains IP assignments.
    • Updates hardware and software inventory and version control information as items are change.
    • Communicates to all UAMS e-Link members concerning system maintenance and/or downtime.

    WAN Circuit Support

    • Assists with resolution of problems with connectivity and works with the appropriate circuit vendor to resolve problems.
    • Monitors performance of WAN circuits and connectivity and report against vendor SLA agreements.

    WAN Circuit Evaluation and Planning

    • Performs assessment of existing data circuits in the area of circuit quality, down times, and bandwidth.
    • Recommends appropriate existing data circuit bandwidth as customer needs change.
    • Performs assessment of existing circuit or new circuit needs & costs with recommendation of appropriate sizing of bandwidth, appropriate technical delivery mechanisms, and vendor selection to best balance needs and costs.

    May perform other duties as assigned.


    Minimum Qualifications:

    • High School Diploma/GED PLUS nine (9) years of Networking experience support (Brocade, Cisco, Juniper, Nortel, HP, 3Com, etc.) with three (3) years of experience in Video Conferencing equipment and protocols (SIP, H323, WebRTC) OR Bachelors degree in Computer Science or related field of study PLUS five (5) years of Networking experience support (Brocade, Cisco, Juniper, Nortel, HP, 3Com, etc.) with one (1) year of experience in Video Conferencing equipment and protocols (SIP, H323, WebRTC)
    • WAN design and management experience
    • IT project management experience
    • Cisco CCIE, Brocade BCNE, or equivalent
    • WAN, SDWAN, switching and routing. SIP, H323, WebRTC

    Preferred Qualifications:

    • CTS-I, CTS-D, CTS, Cisco CCNA Collaboration


    This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.



    Physical Requirements

    Stand: Occasionally
    Sit: Occasionally
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 26 - 50 lbs
    Use hands to touch, handle, or feel: Frequently
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Frequently
    Physical Environment: Inside Classroom Setting, Inside Medical Facility Environment, Inside Office Environment, Outdoor Weather Conditions
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None


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