• Revenue Cycle Education Specialist

    Posted Date 1 week ago(11/4/2019 5:38 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    VCF CORE IRC Revenue Integrity Spec Team
    Post End Date
  • Overview

    Education/Teaching Experience with Adult Learners Preferred

    This posting will be used to fill multiple positions


    The Revenue Cycle Educator is responsible for operationalizing and maintaining successful education programs for UAMS, as well as researching and aligning educational resources with strategic focus areas. His/Her responsibilities also include monitoring quality and performance metrics, keeping the director apprised of results, and using data to identify and develop targeted opportunities for staff development in all areas of the health system’s revenue cycle.


    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.  


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy


    Salary offered commensurate with experience.


    • Develops, organizes, and implements a revenue cycle training program for new hire orientation, staff development, and on-the-job training across revenue cycle functions.
    • Plans, coordinates, and leads internal in-services and educational programming for revenue cycle staff in the areas of scheduling, pre-registration, registration, insurance verification, financial clearance or counseling, cashiering, managed care policies, third-party insurance billing, account follow-up, customer service, and other areas identified as necessary.
    • Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives. 
    • Creates training tools and staff assessment materials, including, but not limited to: manuals, presentations, scripts, competency tests, tip sheets, and evaluation rubrics.
    • Coordinates with IT department when necessary to select and deploy e-learning or web-based training materials.
    • Trains staff in utilizing systems or applications applicable to their job duties as well as e-learning technology and web-based educational offerings.
    • Ensures staff maintain departmental education requirements as needed or expected of their role and remains up to date on changes—whether internally or within the industry at large—affecting their job functions.
    • Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner. 
    • Serves as a resource for staff in accessing, interpreting, and utilizing policies and procedures.
    • Recognizes training opportunities and actively participates in improvement plans; works with vendors to successfully implement new enhancements and products.
    • Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, etc.
    • Regularly reviews pre-registration and registrations for completion and accuracy; ensures patient demographic and insurance data.
    • Reviews, monitors, and documents staff performance throughout the revenue cycle by assessing competencies through quality audits. 
    • Documents performance deficiencies and makes training recommendations based on audit results. 
    • Analyzes trends in staff performance to identify areas where increased automation, revised workflows, adjusted oversight, or other factors could positively affect accuracy, efficiency, or cash flow.
    • Investigates account denials for MCPG and HBS. 
    • Works with Access Governance to develop Quality Improvement and Quality Control programs for the area of responsibility. 
    • Assists director in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed.  
    • May perform other duties as assigned.


    Minimum Qualifications:

    • Bachelor’s degree in education, English, Speech Communication or related field 
    • CHAM certification required within first two (2) years of employment

    Preferred Qualifications:

    • Formal classroom teaching experience with adult learners
    • CHAA or CHAM certification
    • Experience developing and providing training 
    • Proven success in developing curricula and training resources
    • Demonstrate ability to collect, prepare and analyze data
    • Knowledge of regulatory policies and procedures concerning billing and collections
    • Audit experience


    • Ability to prioritize assignments while meeting deadlines
    • Excellent oral and written communication skills
    • Highly-developed critical thinking, problem-solving, and decision-making skills
    • Demonstrated aptitude for quantitative analysis and attention to detail
    • Ability to simplify and communicate concepts to a variety of individuals
    • Ability to account for individual needs/learning styles when educating staff
    • Ability to engage and motivate staff members at all levels
    • Ability to develop cirriculum, instructor guides and training materials

    This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.



    Physical Requirements

    Stand: Occasionally
    Sit: Frequently
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Frequently
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Never
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Classroom Setting, Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Near visual acuity
    Hazards: None


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