• Access Coordinator II

    Posted Date 2 days ago(1/24/2020 11:58 AM)
    Requisition ID
    Patient Care
    Position Type
    Regular Full-Time
    REP UAMS NW Fayetteville Office Admin
    Post End Date
  • Overview

    This position is located in Fayetteville, Arkansas


    The Patient Services Coordinator is responsible for greeting patients and visitors and assisting them as needed. Directs patients on check-in procedures and maintains a timely patient work flow. This position verifies patient’s information (i.e. all demographic information).


    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.  


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary offered commensurate with experience



    • Greets patients and visitors and assists them as needed.
    • Informs the patients of check-in procedures and maintains timely patient flow.
    • Verifies patient information (i.e. all demographic information).
    • Checks the Practice Management system to make sure appropriate forms have been updated, signed and scanned into the system.
    • Checks the EMR for a current photo and takes a photo if no picture is on file or if picture is outdated.
    • Obtains current copies of insurance cards; updates insurance information in the patient record; scans them into the PM system and gives a copy of the card to the Insurance Coordinator to verify benefits and coverage.
    • Checks Practice Management system to make sure the patient has no outstanding bills and does not need to talk to the financial counselor or any other department before checking in for their appointment.
    • Collects patient co-pays, deposits and outstanding balances as required.
    • Checks in the EMR to make sure that patients arriving for laboratory work have their orders entered. If orders are entered the Access Coordinator will print off a patient registration form and send the patient back to the lab.  If the orders have not been entered, the Access Coordinator will have the patient wait in the lobby until orders are entered into the EMR system. The Access Coordinator at this time will contact the nurse regarding the orders.
    • Checks-out patients subsequent to release from exam room.
    • Identify DNKA patients and mails letters notifying them of charges and the practices policy regarding possible dismissal for multiple no shows.


    • Verifies all insurance & Medicaid eligibility each morning for every patient appointment and enters the information to validate that coverage is active on that date of service.
    • Prints schedule report to retain for the next day in case of computer problems.


    • Enters demographic and insurance information for all non-clinic related visits, to include ANGELS program and nursing home patients. 


    • Enters recall information as patients are released from the exam room.
    • Compiles the contents of New Patient packets to mail to patients.

    Other duties as assigned.


    Minimum Qualifications:

    • High School diploma/GED plus one year of clerical experience and/or at least six months data entry.

    Preferred Qualifications:

    • College or technical training in the healthcare related field of study or two or more years in a high volume medical/clinic setting.

    This position is subject to a pre-employment criminal background check.  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

    Physical Requirements

    Stand: Frequently
    Sit: Frequently
    Walk: Frequently
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Frequently
    Lift, push, pull, carry weight: 26 - 50 lbs
    Use hands to touch, handle, or feel: Frequently
    Talk: Frequently
    Hear: Continuously
    Taste or smell: Frequently
    Read, concentrate, think analytically: Frequently
    Physical Environment: Inside Medical Facility Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None


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