• Telemedicine Senior Specialist - IDHI teleSANE

    Posted Date 3 weeks ago(1/7/2020 5:07 PM)
    Requisition ID
    Info Technology
    Position Type
    Regular Full-Time
    COM IDHI Video Conferencing
    Post End Date
  • Overview

    The Telemedicine Specialist supports and monitors the UAMS TeleSANE Program within Institutional Distance Health Initiative (IDHI), which includes but is not limited to: Networking equipment from Brocade, HP, Juniper, Cisco, and Meraki; networking software from Brocade, HP, Checkpoint, InMon, Zabbix, Meraki, and others; video and collaboration infrastructure from Cisco, Polycom, Acano, PexIP, Zoom, and more; telemedicine Peripheral devices, such as USB and Wireless exam cameras, specialty scopes and optics, live streaming stethoscopes, RPM devices, and more. S/He also works with all areas of UAMS IT, all UAMS e-Link sites and member sites to ensure maximum services uptime and keeps up-to-date on emerging technologies that would benefit the TeleSANE Program and compliment UAMS’ mission/goals. This position participates in a group where each member is in an on-call rotation for one (1) week [24 hours a day, 7 days a week] several times a year.


    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.  


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy


    Salary offered commensurate with experience.


    Analysis and Design (hardware and software):

    • Works with vendors and customers to evaluate and design new technologies.
    • Develops and implements work plans that will enable this department to meet and exceed all SLAs.
    • Develops and implements work plans for Digital Health equipment deployment and maintenance.
    • Responsible for the assessment of Telemedicine and Digital Health system requirements; and the design of work plans that will keep technologies and software up-to-date.
    • Responsible for testing of vendor supplied updates and service packs; and testing and piloting of potential new equipment.
    • Designs application capabilities and configuration options to meet customer’s needs; designs work plans to ensure proper scheduling of Telemedicine Digital Health equipment.

    Systems Support and Maintenance:

    • Supports video equipment and peripherals including but not limited to computers, general exam cameras, stethoscopes, and wireless microphones.
    • Ensures timely update of hardware and software to new service packs, patches, etc.
    • Monitors Statewide Telehealth Network and critical equipment relying on the operation of the network.
    • Monitors performance of production systems to ensure automated monitoring of production systems when possible.
    • Responsible for the installation and/or activation of Telemedicine and Digital Health equipment and software; Tier I and II phone support of video and network equipment, including peripherals of UAMS and partner programs.
    • Provides onsite support of Telemedicine, Digital Health and network equipment related to UAMS and partner programs.
    • Provides written and verbal communication with UAMS departments, vendors and partners concerning project status, system maintenance and/or downtime.
    • Tests new software updates.
    • Assists with Call Scheduling where required.
    • Assists with resolution of user defined problems with production systems and/or production equipment.
    • Supports UAMS IDHI Programs and Members (450+ and growing) that wish to utilize Telemedicine and Digital Heath Services.

    Technology Planning:

    • Responsible for the assessment and development of software tools that will enable more reliable services; the assessment of emerging technologies that will enhance the environment; and the assessment of emerging management needs.
    • Selects appropriate technologies and systems and recommends technology standards appropriate for the environment.
    • Coordinates across multiple hospital systems to facilitate implementations and upgrades.

    Professional Performance:

    • Works to ensure overall team and UAMS success, by collaborating and owning all aspects of deliverables.
    • Achieves and maintains appropriate certifications related to assigned application and/or role.
    • Shows attention to detail and ability to adequately respond to urgent organizational needs.
    • Identifies and capitalizes on opportunities and resources to learn and enhance professional competency.
    • Consistently demonstrates that newly acquired knowledge and skills are incorporated into actual practice.
    • Works to reduce duplication of effort within department and across organization.
    • Actively participates in process and quality improvement.
    • Stays current regarding industry and regulatory requirements and changes, specifically those with potential system impacts or requirements for change.

    May perform other duties as assigned.


    Minimum Qualifications:

    • High School Diploma/GED PLUS nine (9) years of IT and/or networking experience support (Brocade, Cisco, Juniper, Nortel, HP, 3Com, etc.) to include three (3) years of experience in Video Conferencing equipment support (Polycom, Cisco, Acano, PEXIP, RadVision, etc.) OR Bachelor's Degree in Computer Science or related field PLUS five (5) years of IT and/or networking experience support (Brocade, Cisco, Juniper, Nortel, HP, 3Com, etc.) to include three (3) years of experience in Video Conferencing equipment support (Polycom, Cisco, Acano, PEXIP, RadVision, etc.)

    Preferred Qualifications:

    • Experience using the following: Cisco CCIE, Brocade BCNE, CTS-I, CTS-D, CTS, Cisco CCNA Collaboration or equivalent; WAN, SDWAN, switching and routing. SIP, H323, WebRTC
    • WAN design and management experience
    • IT project management experience

    This position is subject to a pre-employment criminal background check and drug screen. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.



    Physical Requirements

    Stand: Occasionally
    Sit: Occasionally
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Occasionally
    Talk: Frequently
    Hear: Frequently
    Taste or smell: Occasionally
    Read, concentrate, think analytically: Frequently
    Physical Environment: Inside Classroom Setting, Inside Medical Facility Environment, Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
    Hazards: None


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