• Director of Patient Billing Services

    Posted Date 2 weeks ago(2/7/2020 4:41 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    VCF CORE Financial/Revenue Cycle
    Post End Date
  • Overview

    The Director of Patient Billing directs the day-to-day billing and collections operations of the professional billing offices- CUMG, MCPG and Regional Programs. S/He is responsible for department performance that meets or exceeds the department standards and serves in a support position to the Integrated Revenue Cycle (IRC) and the Integrated Clinical Enterprise (ICE). The Director promotes positive interaction with all medical staff; complies with all IRC, Integrated Clinical Enterprise, and UAMS policies and ensures that direct and indirect reports comply. S/He serves as an advocate for enhanced revenue cycle performance within the department and across the IRC and is a key leader in billing and collections functions related to patients and 3rd party payers.


    The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.  


    UAMS offers amazing benefits and perks:

    • Health: Medical, Dental and Vision plans available for staff and family
    • Holiday, Vacation and Sick Leave
    • Education discount for staff and dependents (undergraduate only)
    • Retirement: Up to 10% matched contribution from UAMS
    • Basic Life Insurance up to $50,000
    • Career Training and Educational Opportunities
    • Merchant Discounts
    • Concierge prescription delivery on the main campus when using UAMS pharmacy

    Salary is commensurate with experience.


    • Develops, implements and maintains comprehensive billing/collection strategies.
    • Provides on-site, effective management of administrative and billing operations. 
    • Continuously evaluates billing operations, designs and implements strategies to accelerate/increase collections and lower costs and develops automated solutions.
    • Maintains communications with 3rd party payers to address operational and payment issues; and maintains awareness of advances in management, cost and quality control methods.
    • Establishes performance targets, measurement methodologies and strategies to accomplish goals.
    • Directs billing management team in designing, developing, implementing and monitoring billing/information systems; and recommends enhancements and necessary modifications to streamline processing and optimize both system and staff performance and responsiveness.
    • Identifies relevant trends by reviewing available reports and initiates process improvement activity when warranted.
    • Accepts ownership for initiating new or enhanced process improvement projects sanctioned by Revenue Cycle Leadership.
    • Responsible for staff hiring, new employee on-boarding, employee evaluations, annual training, facilitates staff development, provides employee coaching and progressive discipline when necessary.
    • Reviews all billing office patient complaints submitted via patient satisfaction surveys and actively seeks resolution and/or service recovery with appropriate manager.
    • Participates in formal development of maintenance, capital equipment, and staff budgets.
    • Directs operational units within billing offices.
    • Participates in the design and creation of required practice management, performance, financial and productivity reports for leadership.
    • Develops, implements and maintains comprehensive billing reviews; designs plans and strategies; and assists in the development of professional fees tailored to meet the regulatory requirements.
    • May perform other duties as assigned.


    Minimum Qualifications:

    • Bachelor's Degree in Healthcare, Business, Finance or related field
    • Seven (7) years of experience in a hospital, outpatient healthcare facility, or community clinic setting
    • Five (5) years of supervisory experience to include personnel management and budget preparation
    • Minimum three (3) years of experience in a clinic or hospital revenue cycle (patient scheduling, registration, coding, and/or billing, which may include management of Access/Revenue Cycle staff)
    • Requires EPIC PB certification at or within one (1) year of hire
    • Advanced knowledge of EPIC and third party payer requirements                     

    Preferred Qualification:

    • Master’s Degree (Substitute for 2 years of experience) in business or healthcare administration
    • Certified Medical Practice Executive (CMPE),Certified Healthcare Access Manager (CHAM), Certified Professional Coder (CPC) or other HIM/Coding certifications

    This position is subject to a pre-employment criminal background check.  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


    UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.



    Physical Requirements

    Stand: Occasionally
    Sit: Frequently
    Walk: Occasionally
    Bend, crawl, crouch, kneel, stoop, or reach overhead: Never
    Lift, push, pull, carry weight: 11 - 25 lbs
    Use hands to touch, handle, or feel: Continuously
    Talk: Continuously
    Hear: Continuously
    Taste or smell: Never
    Read, concentrate, think analytically: Continuously
    Physical Environment: Inside Office Environment
    Noise Level: Moderate
    Visual Requirements: Not required
    Hazards: None


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