Quality Management Coordinator

Posted Date 3 weeks ago(2/9/2021 8:00 AM)
Requisition ID
Position Type
Regular Full-Time
ICE CORE Quality Mngmt Office
Post End Date


The Quality Management (QM) Coordinator helps plan, develop, implement, monitor and improve the Quality Plan of their assigned Service Line to ultimately improve the quality of care at UAMS.  Working closely with their Service Line Quality Officer and Service Line Leadership, the Quality Management Coordinator works to assure that Service Line quality plans and activities are aligned with institutional priorities and that Service Line-specific gaps and opportunities are identified and addressed.  The QM Coordinator facilitates performance improvement teams related to Service Line priorities and focus areas.  The QM Coordinator works closely with Data Analysts who collect and compile data in support of the Service Line Plan.  The QM Coordinator participates on tactical teams related to institutional priorities, as appropriate.  The QM Coordinator utilizes the tools and methods of the UAMS Improvement System and helps lead formal training sessions, as appropriate.  The QM Coordinator helps to ensure organizational compliance with quality reporting measures established by CMS, TJ, Vizient and other regulatory and benchmarking agencies and organizations.


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.  


UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy.

Salary:  Offered commensurate with experience


 Performance Improvement Planning and Facilitation

  • Collaborates and partner with assigned Service Line Quality Officer(s) and Leadership to develop and implement annual Service Line Quality Plans. Assure that the plan is aligned with Vision 2029 and UAMS annual Institutional Improvement Priorities.  Identify appropriate and meaningful Service Line-specific priorities, improvement opportunities, and quality indicators.  
  • Collaborates and partner with assigned Service Line Quality Officer(s) and staff to organize the work to achieve annual quality objectives. Develop project charters and A3s, convene and facilitate tactical teams, design and implement project tracking of process and outcome measures, implement improvement interventions, and provide project management and change management facilitation and coaching. 
  • Collaborates and partner with assigned Service Line Quality Officer(s) to submit quarterly data and updates and compile annual plan evaluations. Participate in the UAMS institutional plan evaluation as appropriate and as requested.  
  • Utilizes the tools and methods of the UAMS Improvement System. Provide formal and just-in-time training and coaching on the tools, method, framework, and approach. 
  • Works with Data Analysts and IT to assure each Service Line has access to timely and accurate performance data to support their quality plan and improvement work.
  • Prepares presentations and reports, as requested and as required, for various oversite and governance committees as related to Service Line quality work.
  • Participates on teams, committees, and tasks forces as appropriate to the role within the Service Line

 Clinical Data Review and Analysis

  • Conducts focused data analysis and reviews to determine causal factors and gaps related to key performance targets and measures or when there is special cause variation. Utilize appropriate visual graphical tools and data displays (including control charts) to provide interpretation ease and meaningful conclusions.  Utilize more advanced statistical tools and analysis when appropriate. 
  • Compiles data and narrative reports that summarizing findings, determine causes, and make recommendations for improvement. Compile reports and presentations that summarize improvement projects and successful improvement activities. 
  • Designs and implement chart audit and quality monitoring tools as necessary.
  • Serves as a subject matter expert in regard to elements needed to meet quality reporting measures and metrics requirements.

Quality Management Knowledge and Expertise

  • Maintains current knowledge of relevant quality standards, rules, regulations, and requirements.
  • Maintains current knowledge of quality and safety indicators as they pertain to assigned Service Line(s).
  • Maintains current knowledge of benchmarking frameworks and methodologies including CMS, Vizient, US News and World Report, and Magnet.  
  • Maintains current knowledge of relevant databases and registries including the Vizient Clinical Data Base, NSQIP, VON, and GWTG.

 Regulatory and Accreditation

  • Maintains current knowledge of relevant regulatory and accreditation standards and requirements.
  • Assists with regulatory visits by providing support with data, policies, documentation, physical presence and participation.


Minimum Qualifications:

  • Bachelor’s degree in a healthcare related field PLUS three (3) years’ experience in quality improvement, performance improvement or program management and project management.
  • Excellent written and verbal communication skills
  • Knowledge and experience related to performance improvement and change management
  • Knowledge and experience related to accreditation and regulatory compliance
  • Ability to use Word, Excel, PowerPoint
  • Experience with reviewing charts in an Electronic Health Record


Preferred Qualifications: 

  • Master's degree in a healthcare related field. 
  • Certified Professional in Healthcare Quality (CPHQ), Six Sigma Black Belt, Lean Certification 


This position is subject to a pre-employment criminal background check and drug screen.  A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 



UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

Physical Requirements

Stand: Occasionally
Sit: Frequently
Walk: Frequently
Bend, crawl, crouch, kneel, stoop, or reach overhead: Never
Lift, push, pull, carry weight: 10 lbs or less
Use hands to touch, handle, or feel: Occasionally
Talk: Frequently
Hear: Frequently
Taste or smell: Never
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Medical Facility Environment, Inside Office Environment
Noise Level: Moderate
Visual Requirements: Color discrimination, Depth perception, Near visual acuity
Hazards: None


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