Medicaid Primary Care Provider Work Queue Management Team Access Coordinator III

Posted Date 6 days ago(5/20/2022 11:54 AM)
Requisition ID
Position Type
Regular Full-Time
ICE CORE PA Medical Access OPS PCP
Post End Date


** This posting will be used to fill 2 positions **


The Medicaid Primary Care Provider Work Queue Management Team Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts.   


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.  


The safety of our team members at the University of Arkansas for Medical Sciences is our top priority.  For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have filed a request for medical or religious exemption by March 15, 2022 as a condition of employment.  UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.


UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary $16.33 hourly


  • Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
  • Conducts pre-registration as needed, inputs and/or updates accurate patient information. Process walk-ins, create new patient charts, access systems for orders as appropriate. Inventory, order, and stock supplies, clean and maintain equipment, pick-up and deliver mail to mailroom, ensure the waiting room is clean, stocked with educational information, and coffee.
  • Perform ABN completion, schedule surgeries and/or tests.
  • Issues school/work excuses, sends out no show letters, takes patient photos.
  • Responsible for blocking schedules as appropriate, cancel and reschedule appointments as requested. 
  • Conducts insurance verification and benefits explanation by running eligibility on patients. Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
  • Conducts authorizations and pre-certifications.
  • Tracks pre-authorizations and maintains referrals.
  • Enters benefit and authorization information.
  • Obtains, completes, and coordinates OON waivers.  
  • Maintains initial plan of care (signatures, etc.) and is responsible for recording daily and monthly statistics and communication or any medical records issues.
  • Responsible for various maintenance reports i.e. bogies, work denials, open encounter, laser arc reports, cancelled clinic reports, etc.
  • Collects and post payments and issues receipts.
  • Responsible for reconciliation/management change fund.
  • Responsible for reconciliation of daily deposit & batch dollars, and must complete deposit agreement.
  • Counsels patients on any and all related financial information i.e. hospital discounts and reviewing MC screening.
  • Attends required training and/or in-services.
  • Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment.
  • Maintains required job skill competencies and completes skill assessment annually.
  • Completes and maintains documentation of continuing education hours annually.
  • Interacts with and assists the public in a professional and friendly manner as needed.
  • Demonstrates effective communication skills; communicates accurate and complete information.
  • Maintains strict confidentiality when necessary.
  • Demonstrates positive working relationships with co-workers, management team, and ancillary departments.
  • Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
  • Consistently utilizes communication devices and keeps accurate records as required.
  • Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
  • Assists internal and external stakeholders as needed with exceptional customer service.
  • Other duties as assigned.


Minimum Qualifications:

  • High School, GED or formal educational equivalent plus 3 years experience in registration, billing, or scheduling preferably in a healthcare environment.
  • Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
  • Excellent customer service skills.
  • Knowledge in basic medical terminology required.

 Preferred Qualifications:

  • CHAA Certification

This position is subject to a pre-employment criminal background check and drug screen. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).


Physical Requirements

Stand: Occasionally
Sit: Continuously
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
Lift, push, pull, carry weight: 11 - 25 lbs
Use hands to touch, handle, or feel: Continuously
Talk: Continuously
Hear: Continuously
Taste or smell: Never
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Office Environment
Noise Level: Moderate
Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
Hazards: None


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