Front Desk Coordinator II

Posted Date 2 weeks ago(5/13/2022 10:20 AM)
Requisition ID
Patient Care
Position Type
Regular Full-Time
ICE WISL Women's CenterAccessStaff OP NC
Post End Date


This posting will be used to fill multiple positions


The Front Desk Coordinator II [Access Coordinator II] works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.   


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.  


The safety of our team members at the University of Arkansas for Medical Sciences is our top priority.  For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept.  UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.


UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary offered commensurate with experience.


  • Schedules, reschedules, and coordinates appointments
  • Conducts pre-registration as needed
  • Inputs and/or updates accurate patient information.
  • Processes walk-ins, creates new patient charts, and accesses systems for orders as appropriate. 
  • Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed. 
  • Performs inventory; orders and stock supplies; cleans and maintains equipment.
  • Picks-up and delivers mail to mailroom and ensures the waiting room is clean and stocked with educational information and coffee.
  • Collects and posts payments and issues receipts.
  • Performs ABN completion, schedules surgeries and/or tests.
  • Issues school/work excuses, sends out no show letters, and takes patient photos.
  • Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested. 
  • Assists with hospital admissions and surgery scheduling.
  • Must be able to perform all duties of the Access Coordinator I and be able to support patient care activities as needed.
  • May perform other duties as assigned.


Minimum Qualifications:

  • High School Diploma/GED plus two (2) years of customer service or health care experience
  • Basic proficiency with computers (MS Office preferred)
  • Telephone etiquette skills and general knowledge of office machines including printers and scanners required
  • Competent in Medical Terminology within three (3) months of hire

Preferred Qualifications:

  • Knowledge in basic medical terminology
  • Registration experience

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

Physical Requirements

Stand: Frequently
Sit: Frequently
Walk: Frequently
Bend, crawl, crouch, kneel, stoop, or reach overhead: Frequently
Lift, push, pull, carry weight: 26 - 50 lbs
Use hands to touch, handle, or feel: Frequently
Talk: Frequently
Hear: Frequently
Taste or smell: Frequently
Read, concentrate, think analytically: Frequently
Physical Environment: Inside Medical Facility Environment, Inside Office Environment
Noise Level: Moderate
Visual Requirements: Color discrimination, Far visual acuity, Near visual acuity
Hazards: Fumes/Gases/Odors, Sharp objects/tools


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