Public Safety Dispatcher

Posted Date 2 weeks ago(11/19/2021 9:44 AM)
Requisition ID
Position Type
Regular Full-Time
POL Police Admin Dispatch
Post End Date


The Public Safety Dispatcher answers and operates several incoming telephone lines (including an emergency line); dispatches calls to UAMS Police Officers; assists patients, visitors, and other departments on campus; monitors closed circuit CCTV and building alarms; operates Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) terminal; and checks for and enters warrants, enters stolen property, vehicles, maintain files, etc.


UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary: $14 hourly - $29,120 annually


  • Dispatches officers to call locations and provides all information necessary to ensure officer safety.
  • Acknowledges officer’s radio traffic and relays any pertinent ACIC terminal information.
  • Makes officers aware of incoming traumas, suspicious people or activities on campus or surrounding area, and/or dangerous circumstances.
  • Communicates with and assist UAMS shuttle bus drivers with traffic problems.
  • Answers and operates incoming telephone lines (including an emergency line) and takes messages for administrative staff.
  • Provides information to and assists patients, visitors and staff.
  • Contacts appropriate law enforcement agencies for officer assistance and information.
  • Prints and passes on ACIC information on stolen and missing/wanted persons; enters property and vehicles stolen from campus into NCIC files; and maintains back-up documentation on any person, article, or vehicle, entered into ACIC/NCIC files officer’s original reports.
  • Retrieves ACIC information for officers, detectives and administrators.
  • Maintains various records and logs for information purposes. 
  • Secures keys for patients parking overnight in the valet lot.
  • May perform other duties as assigned.


Minimum Qualifications:

  • High School Diploma/GED PLUS one (1) year of experience as a dispatcher/operation of public safety communication equipment
  • Be at least 21 years of age
  • Current and valid driver's license
  • Must have basic computer and communication skills
  • Working knowledge of the 10-codes, phonetic alphabet, FCC regulations regarding radio traffic, law enforcement regulations

Preferred Qualifications:

  • Arkansas Crime Information Center (ACIC) Level I & II Certification:
    • Satisfactory completion of a one-day Level I certification class
    • Subsequent completion of a three-day Level-II certification class
    • Completion of a one-day recertification class every two years


  • Know and understand UAMS Police procedures regarding:
    • Secure and intrusion alarms in the hospital buildings, War Memorial Stadium, and off site distribution center
    • Fire Alarms (Code Red)
    • Weather alarms (Code Grey)
    • Major Disasters (Code Green)
    • Incoming traumas
    • Bomb threats (Code Amber)
    • Presidential visits
    • Hit Procedure for wanted people and property found on campus
    • Burglary and hold up alarms in the Methadone Clinic

This position is subject to a pre-employment criminal background check and drug screen. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

Physical Requirements

Stand: Occasionally
Sit: Continuously
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
Lift, push, pull, carry weight: 51 - 99 lbs
Use hands to touch, handle, or feel: Continuously
Talk: Continuously
Hear: Continuously
Taste or smell: Occasionally
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Office Environment
Noise Level: Moderate
Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
Hazards: Dust, Sharp objects/tools


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