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- Prepares treatment rooms for examination
- Assists with medical procedures and examinations
- Conducts patient interviews, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and phlebotomy
- Performs EKG’s, dressing changes
- Administers approved medications
- Researches and scribes physicians’ orders/accession orders for clinical laboratory or appropriate processing center
- Performs administrative tasks by registering and scheduling patients for appointments, procedures, etc. using the various registration and scheduling systems.
- May perform other duties as assigned
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Monitor Technician (MT) works in telemetry and is responsible for monitoring patients on remote telemetry. The MT is a trained member of the unit based team who supports the on-going delivery of care as identified by the multidisciplinary Patient Management Team. The MT must pass the all required competencies. The MT works within the Department of Nursing standards. The MT adheres to UAMS clinical programs policies, procedures and standards for patient family centered care.
Education is provided to staff includes the dysrhythmia course and basic life support (BLS).
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Monitor Technician (MT) works in telemetry and is responsible for monitoring patients on remote telemetry. The MT is a trained member of the unit based team who supports the on-going delivery of care as identified by the multidisciplinary Patient Management Team. The MT must pass the all required competencies. The MT works within the Department of Nursing standards. The MT adheres to UAMS clinical programs policies, procedures and standards for patient family centered care.
Education is provided to staff includes the dysrhythmia course and basic life support (BLS).
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- Performs all transactions involving forms of payment including cash, cards, meal tickets and payroll deduct, etc. Preparing and producing specialty drinks.
- Cleans immediate work area around register as well as work unit including walls, chairs, tables, cabinets, etc.
- Stocks paper goods, food items and beverages as needed
- May perform ther duties as assigned
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- Cleans, cut, and cooks food items according to menus, special dietary or nutritional restrictions, or numbers of portions to be served
- Cleans and inspects equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation
- May perform other duties as assigned
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- Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, inputs and/or updates accurate patient information.
- Process walk-ins, create new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments.
- Schedules surgeries and/or tests.
- Issues school/work excuses, sends out no show letters, takes patient photos for centricity.
- Responsible for blocking schedules in PHS as appropriate.
- Conducts insurance verification and benefit explanation by running eligibility on patients, performs ABN completion.
- Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals.
- Enters benefit and authorization information input PCT.
- Obtains OON waiver and coordinates completion of OON waiver and coordinates completion of OON wavers.
- Maintain initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicates any medical record issues. This position will be responsible for various maintenance reports i.e. bogies, work denials, open encounter, laser arc reports, cancelled clinic reports, etc.
- May perform other duties as assigned.
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- Plan and implement various educational programs on aging topics for health care professionals, families, patients and general community.
- Provide education, guidance and counseling to patient families in terms of accessing appropriate resources for the elderly throughout life transitions
- Maintain relationships, develop joint programming with providers and community leaders in counties served
Coordinate/ provide continuing education programs for healthcare professionals including recordkeeping within guidelines of each discipline.
- Documentation of all programs via evaluation, data for monthly, quarterly and year reports
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The Surgical Scrub Tech assembles supplies for surgical procedures, maintains the sterile field, passes surgical instruments, and assists in room preparation. Ensures availability of appropriate instrumentation, supplies and equipment for assigned cases. Preparation of the OR : Ensures that the room has been prepared for the upcoming cases, with appropriate equipment available and ready for use. Ensures that the instruments are cleaned arranged and transported to the soiled workroom according to department policy; independently assists with instrument reprocessing tasks when assigned cases are completed and time permits; Ensures that the operating rooms are case-ready for the following day's cases; Exhibits practical knowledge of OR equipment including maintenance and safety aspects.
PRN Employees will report to an assigned Clinical Services Manager
PRN Employees' Work history will be screened to match the position in which they have applied for.
PRN Maximum allowable hours in a floating year is 1000.
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The Surgical Scrub Tech assembles supplies for surgical procedures, maintains the sterile field, passes surgical instruments, and assists in room preparation. Ensures availability of appropriate instrumentation, supplies and equipment for assigned cases. Preparation of the OR : Ensures that the room has been prepared for the upcoming cases, with appropriate equipment available and ready for use. Ensures that the instruments are cleaned arranged and transported to the soiled workroom according to department policy; independently assists with instrument reprocessing tasks when assigned cases are completed and time permits; Ensures that the operating rooms are case-ready for the following day's cases; Exhibits practical knowledge of OR equipment including maintenance and safety aspects.
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- Assists the public in a professional and friendly manner, performing registration of patients, patient billing, verification of insurance coverage and responding appropriately to the requirements of third-party payors.
- Processes walk-ins, create new patient charts, and access systems for orders as appropriate.
- Demonstrates positive working relationships with co-workers, management team, and ancillary departments by communicating accurate and complete information, maintaining strict confidentiality as appropriate.
- Using careful listening and negotiation skills to resolve disagreements, deals with conflicts in a positive and professional manner.
- Inventory, order, and stock supplies; cleans and maintains equipment. Pick-up and deliver mail to mailroom, ensures the waiting room is clean, stocked with educational information and coffee.
- Follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
- Other duties as assigned.
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- Staff Information desks.
- Greet patients/families with a positive, customer-focused and appropriate manner, providing directions and information, helping find patient locations and otherwise assisting visitors.
- Staff the intensive care units, working with nursing to provide guidance and enforcement of the visitation policies for those units.
- Drive the courtesy cart along the prescribed route picking up and assisting patients and families who need help in getting to their destinations.
- May perform other as assigned.
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- Schedules, reschedules, and coordinates appointments
- Conducts pre-registration as needed
- Inputs and/or updates accurate patient information.
- Processes walk-ins, creates new patient charts, and accesses systems for orders as appropriate.
- Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed.
- Performs inventory; orders and stock supplies; cleans and maintains equipment.
- Picks-up and delivers mail to mailroom and ensures the waiting room is clean and stocked with educational information and coffee.
- Collects and posts payments and issues receipts.
- Performs ABN completion, schedules surgeries and/or tests.
- Issues school/work excuses, sends out no show letters, and takes patient photos.
- Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested.
- Assists with hospital admissions and surgery scheduling.
- Must be able to perform all duties of the Access Coordinator I and be able to support patient care activities as needed.
- May perform other duties as assigned.
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Systems Support and maintenance
- Ensures timely update of Network Engineering hardware and software to new Service packs, patches, etc.
- Assists with resolution of user defined problems with production systems and/or production equipment.
- Monitors performance of production systems. Ensure automated monitoring of production systems when possible.
- Installation and/or activation of networking equipment: wired network jacks, wireless access points, network switches, etc.
- IT Application Analyst coordination in support of productions systems.
Secondary Wireless Systems Support and maintenance
- Ensures timely update of Network Engineering hardware and software to new Service packs, patches, etc.
- Assists with resolution of user defined problems with production systems and/or production equipment.
- Monitors performance of production systems. Ensures automated monitoring and notification of production systems when possible.
- Installation and/or activation of networking equipment: wired network jacks, wireless access points, network switches, etc.
- Written and verbal communication at a department level concerning system maintenance and/or downtime.
Analysis and Design – Hardware and software
- Assesses users’ system requirements taking into consideration existing UAMS computing environment. Assessment should include, wired and wireless access, bandwidth requirements, etc.
- Designs work plans for networking equipment, wireless Access Points, and networked devices, as needed to assist in design of new buildings or remodel of existing facilities.
- Tests vendor supplied updates and service packs.
Secondary Wireless Technology Planning
- Assesses emerging technologies that will enhance the UAMS IT environment
Assesses and recommends appropriate network technologies and systems for UAMS.
- Recommends network and user equipment standards appropriate for the UAMS environment.
- Coordinates with other IT areas in support of new system implementations and upgrades.
- Other duties as assigned.
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- Design and deliver instruction in area(s) of expertise
- Engage in scholarly and service activities consistent with university, college, and expectations for core faculty
- Contribute to program and curriculum assessment and planning activities
- Supervising students in clinical practicum requirements
- Academic advising of students
- May perform other duties as assigned
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Administrative Support:
- Assist the Chairman with various visual and written materials such as preparing position postings and job advertisements, correspondence, reports, internal policies, electronic presentations, grant submissions, clinical protocols, etc. May include writing, proofreading, editing and formatting documents.
- Research and compile complex and detailed information from various sources for problem resolution/other purposes. Develop and maintain systems for the maintenance of data/information.
- Update data to keep Chairman’s information up-to-date or assist Chairman with updates. Must be maintained at all times.
- Responsible for maintaining the required information for any travel expenses applied to the BTA travel account.
- Organize recruitment committees, collect and distribute application materials, collect committee member evaluations. May organize interviews to be conducted at national meetings or similar venues..
Other Faculty Related:
- Assist Chairman and faculty members with Promotion and Tenure activities including JFR actions.
- Responsible for coordinating and assisting Chairman with annual faculty FTE updates.
- Responsible for coordination and assisting Chairman for annual faculty reviews as required but the College of Medicine. Semi-annual reviews as requested by the Chairman.
- Assist Chairman with annual department report. Maintain data related to department/faculty accomplishments throughout year as requested by Chairman. Collect data from other administrative personnel for accomplishments of individual faculty members.
Other:
- Approve leave for all faculty reporting directly to Chairman and administrator per Chairman’s guidelines.
- Work with other administrative staff to provide Chairman with all department travel requests and trip expense estimates as required for travel approval. Approve all education leave requests in ESS as directed by the Chairman after the Chairman has been provided with the information needed to make approval decisions.
- Special Projects/Other duties as assigned.
Cross Coverage Duties:
- Back-up Faculty Support position for essential duties when that individual is out of the office.
- Back up to residency program director for essential duties as needed.
- Back-up for other department purchasing and travel as needed.
- Other back-up duties as required and requested.
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The Patient Care Technician (PCT) works under the direct supervision of the Registered Nurse(s) and performs tasks and duties which do not require a license, professional judgment or intervention. The PCT must pass the required competencies. The PCT works within the Department of Nursing standards. The PCT adheres to UAMS clinical programs, policies, procedures and standards and guest care guidelines.
- Obtains patient report and has on-going communication with R.N. regarding patient care/changes in condition; Informs nurse of patient requests or complaints.
- Assists with admission, transfer, and discharge of patients.
- Transports patients to other areas of the hospital as directed.
- Carries out the Plan of Care for Patient using a Multidisciplinary Approach as Delegated by Team Leader.
- Communicates effectively with other team members to facilitate patient care.
- Accepts directions from R.N.s and team members.
- Follows through on delegated patient care activities.
- Provides appropriate grooming/oral hygiene and comfort measures and assists patients with activities (ambulation, up in chair, turn and reposition).
- Documents all patient care activities/tasks, vital signs, ADL, wave tests, I&O's accurately and timely and per unit and department standards.
- Assists patients and visitors with information and/or solutions to problems.
- Serves as resources person to support department members in performance of duties.
- Notifies appropriate staff members of problems requiring prompt intervention.
- May perform other duties as assigned.
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Customer Service– Meets, greets and assists the public, answers telephones in a professional and friendly manner. Demonstrates effective communication skills. Communicates accurate and complete information, maintains strict confidentiality. Demonstrates positive working relationships with co-workers, management team, and ancillary departments. Follows the Circle of Excellence Guidelines. Promotes guest relations by offering frequently to assist other employees when needed. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills.
Check-In & Out/Scheduling Procedures – Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration of patients as needed, inputs and/or updates accurate patient information. Process walk-in’s, create new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments. Schedule surgeries and/or tests. Issues school/work excuses, send out no show letters, take patient photos for centricity. Responsible for blocking schedules in PHS as appropriate.
Insurance Verification/Benefit Explanation --Conducts insurance verification and benefit explanation by running eligibility on patients, perform ABN completion. Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals. Enters benefit and authorization information input PCT. Obtains OON waiver and coordinates completion of OON wavers.
Reports (Medical & Maintenance --This position must also maintain initial plane of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communication any medical records issues. This position will be responsible for various maintenance reports i.e. bogies, work denials, open encounter, laser arc reports, cancelled clinic reports, etc.
POS Collections & Patient Counseling --Collects and post payments and issues receipts. Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch POS dollars, and must complete deposit agreement. Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method. This position is also responsible for pre-counsel patient regarding the payment expectations for service.
Charge Entry —Completes UB value codes, inputs daily charges and reconcile charges. (Charge Entry may not be applicable in all areas, some areas utilize e-billing).
Professional Development –Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment. Maintains required job skill competencies and completes skill assessment annually. Completes and maintains documentation of continuing education hours annually.
Other duties may be assigned to this position.
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Par Level Replenishment:
- Accurately and completely fills par levels of medical/surgical supplies in automated supply cabinets and manual
- Par areas on a daily basis and as assigned; breaks down pallets and delivers supplies on carts; refills central supply
- Inventories and adjusts inventory counts; counts and places replenishment orders as needed.
Supply Maintenance:
- Rotates supplies on a FIFO (first in, first out) basis when restocking; checks supplies for package integrity
- Outdates and removes damaged or outdated supplies; performs cycle counts and corrects counts on a scheduled basis and as needed to ensure accurate inventory counts.
Cabinet and Cart Maintenance:
- Maintains cabinets and carts in assigned areas in a neat and orderly basis; organizes shelves, bins and labels and keeps the supply areas clean; follows through on needed repairs to cabinets and carts; removes unauthorized/excessive/damaged/outdated supplies.
Dispatch:
- Staffs the Central Supply dispatch window as assigned; issues and records, supplies that are sent via pick up, delivery or tube system; greets visitors quickly and courteously; answers phone inquiries and assists as needed; issues out procedural trays and carts and records the issuance.
Other duties as assigned.
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- Handles incoming calls concerning pharmacy benefits questions.
- Addresses questions that do not require a pharmacist’s involvement (drug coverage rules, co-payment/deductible information, general benefit design questions, etc.).
- Documents phone call encounters.
- Assists staff in receiving and processing faxed documents related to the Employee Benefits Division (EBD) Health Plan.
- Participates in regular training sessions related to EBD’s pharmacy benefit so that accurate and timely information can be provided on all calls.
- Participates in the ongoing development of comprehensive member communication strategies to enhance knowledge of the pharmacy benefit for EBD’s members.
- May perform other duties as assigned.
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- Responsible for delivering the meals to the patients, as well as, retrieving dirty patient trays from the unit.
- Informs physician of patient's dietary problems, including requesting reviews or renewals of diet orders.
- Assist with the assembling of patient trays.
- Restocking areas as needed.
- May perform other duties as assigned.
