- Performs all transactions involving forms of payment including cash, cards, meal tickets and payroll deduct, etc.
- Preparing and producing specialty drinks.
- Cleans immediate work area around register as well as work unit including walls, chairs, tables, cabinets, etc.
- Stocks paper goods, food items and beverages as needed
- May perform other duties as assigned.
- Cleans, cut, and cooks foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to be served.
- Cleans and inspects galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
- Ensures patients receive meals and nourishments in accordance to current diet orders and food allergens.
- Assembles trays in a timely manner ensuring a quality presentation of food during portioning and tray preparation.
- Prepares beverages, stocks coolers, freezers, and dry storage areas for patient food service.
- Follows cleaning checklist.
- Provides excellent customer service.
- Other duties as assigned.
- Assesses the nutritional needs of the patient and making recommendations to meet patient needs.
- Documents information in medical records.
- Educates family, students and other professional staff.
- Teaches, discusses with medical staff and other care givers the patient needs.
- Performs clerical and office duties.
- Presents presentations outside the hospital as required.
- Other duties as assigned.
- Answers phones and directs calls.
- Reviews documents including applications, forms, vouchers, records, and reports for accuracy and completeness of information and compliance with laws and regulations, makes necessary corrections, and assigns file numbers.
- Researches various data storage and/or computer records to obtain information and compiles data for reports.
- Establishes document files and maintains files by updating and purging as needed.
- Enters data into computer system and makes changes and/or corrections. Composes and types routine correspondence and form letters.
- Loads discs into PAX, makes assignments in Epic Cadence and, curries equipment to sterile processing.
- May perform other duties as assigned.
Employee Relations:
- Provides advice and guidance to managers on ADA and Employee Relations (ER) including the understanding and application of law and institutional policies, procedures and current practices.
- Escalates and involves senior management on critical issues as appropriate.
- Program Management.
- Uses effective coaching techniques to guide managers and HR Business Partners on the proper approach with Employee Relations topics.
- Conducts Title VII research and investigates related issues as requested by HR leadership or client/business management.
- Assists the institution to be more effective in managing ADA and Employee Relations issues by aligning HR strategies with business client group needs by coaching managers on the appropriate steps to stay in compliance with policy and state and federal laws.
- Writes investigation reports.
- Counsels and provides assistance on employee complaints and investigates allegations to include working with department representative and HR Business Partners.
General and Administrative Duties:
- Performs administrative duties to include all critical documentation related to Employee Relations, ADA, i-safe, and Title VII to ensure proper record-keeping.
- Preps documents for scanning and performs quality control.
- Creates reports and verifies data as necessary.
- Perform internal audits of business processes and work flows.
- Database management.
Training:
- Effectively presents campus trainings
Other duties as assigned
( 60%)_Cage Changing: All resident animals are on a cage/pen or room changing cycle depending on the species. Rodents, our most popular species, must have their cage changed every 7-14 days depending on the caging system. Every AHT is responsible for changing the cages of the resident animals on an “as needed” basis. While all rooms are on a tentative schedule for change outs, frequently cages will be “ spot” changed as needed. All technicians will follow the standard (or abbreviated) micro-isolator technique for changing cages. Every technician will be appropriately trained in cage changing techniques. We encourage the usage of all available PPE (personal protective equipment) during this process.
( 10 %) __Health Assessments: Each technician will be trained in identifying clinically ill animals. All assigned rooms must have a daily health assessment done on every animal. Typically, this includes noting the animal’s feed and water intake, urine and fecal output, hair coat and grooming, patterns, mobility, alertness, general behavior and/or stereotypical behaviors, and research associated issues.
( 10 %) _Room Sanitation: Each technician is responsible for scheduling/planning room, rack, and hood sanitizing cycles; documenting sanitation procedures and keeping them on appropriate time tables; ensuring biosecurity measures by using appropriate containment procedures; ensuring appropriate disinfectants are in date and used properly; and following room logs to make sure all daily and weekly SOPs are followed.
( 10 %) ___Clean Side Cage Wash Preparations: The AHT performs tasks in preparation for upcoming change-out procedures. This includes caging preparation, bedding dispensing, cage set-ups, water bottle preparation, autoclaving caging, and personal protective equipment preparation, recycling and restocking. The AHT will monitor inventory counts and order supplies.
10 ( %) ___Technical Assistance: The AHT will perform special requests for investigators and assist veterinary staff (assisting Technical Services personnel with blood collections, genotyping procedures, permanently identifying animals) as needed. The AHT will ensure that all cages are properly identified and in compliance with the associated federal and state regulations. The AHT must be knowledgeable of all aspects of any special projects that are done in the rea. The AHT performs related DLAM and maintenance duties, assists with individual research labs and performs related technical and administrative support as needed. The AHT should also be cross-trained in some veterinary assistant procedures and will perform these procedures as needed or as directed by the veterinary staff.
This positions primary role is to assist the Naloxone Director with various projects under the Naloxone Program.
- Provides educational material supplies to participating hospitals and trainers. This includes maintaining a stock of materials, responding to request for materials, and assuring that trainers have copies of handouts ready for trainings of trainers as scheduled at hospitals.
- Provides support by preparing forms for special projects, taking notes at meetings, receiving responses, creating a tracking system for responses, developing a filing system to maintain records, and maintaining complex lists using Excel.
- Provides operational support to include planning and scheduling special tasks, arranging multiple projects, organizing conference calls, scheduling virtual and on-site meetings and coordinating training logistics for the naloxone grant personnel using scheduling and time management skills.
- Makes travel and hotel arrangements for the naloxone grant staff; this involves working with the Operations Coordinator with learning how to get approvals and process the travel through the ACHI and UAMS –SAP systems.
- Prepares documents and correspondence for mailing and distribution.
- Assists with document preparation and production utilizing Word, Excel, Publisher and PowerPoint software.
- This position requires problem solving, troubleshooting, and devising creative or alternative solutions when issues arise.
Other Duties as assigned:
- May include but not limited to providing relief for the Operations Coordinator with front desk operations, planning events, answering and screening calls, routing messages, scheduling meetings and conference calls, learning the JIRA/Confluence systems to upload project records and meeting notes, and providing clerical and administrative support for leadership and other staff as needed.
- Empties waste baskets, dumps trash, and replaces trash bags.
- Wipes and cleans furniture, such as desk tops, tables, and other surfaces.
- Cleans walls, windows, and windowsills.
- Sweeps, mops, and buffs floors, vacuums and shampoos rugs, cleans baseboards, dusts furniture and fixtures, washes windows and blinds, and empties trash.
- Strips and waxes floors, as needed.
- Cleans bathroom fixtures and stocks bathroom with soap, toilet tissue, and paper towels.
- Clean areas requiring special cleaning methods, by use of specific cleansers, sterilized equipment, and/or disposing of contaminated wastes. Issues towels and bed linens to members/students.
- Collects and sends dirty linens and towels to laundry.
- Loads soiled articles into washing machine, loads chemicals, sets controls, removes and transfers articles to dryer, sets controls, and removes articles when dry.
- Operates steam press to iron articles and fold articles for delivery.
- Sorts, counts, loads, and delivers finished items to user.
- May mend damaged articles by machine or by hand sewing
- Conducts specialty cleanings may be required. (i.e. Covid Cleaning)
- May perform other duties as assigned.
- Empties waste baskets, dumps trash, and replaces trash bags.
- Wipes and cleans furniture, such as desktops, tables, and other surfaces.
- Cleans walls, windows, and windowsills.
- Sweeps, mops, and buffs floors, vacuums and shampoos rugs, cleans baseboards, dusts furniture and fixtures, washes windows and blinds, and empties trash.
- Strips and waxes floors, as needed.
- Cleans bathroom fixtures and stocks bathroom with soap, toilet tissue, and paper towels.
- Clean areas requiring special cleaning methods, by use of specific cleansers, sterilized equipment, and/or disposing of contaminated wastes. Issues towels and bed linens to members/students.
- Collects and sends dirty linens and towels to laundry.
- Loads soiled articles into washing machine, loads chemicals, sets controls, removes and transfers articles to dryer, sets controls, and removes articles when dry.
- Operates steam press to iron articles and fold articles for delivery.
- Sorts, counts, loads, and delivers finished items to user.
- May mend damaged articles by machine or by hand sewing
- May perform other duties as assigned.
- Produces radiographs for medical interpretation
- Entering information into Radiology Information System,
- Processing Images in Computed Radiography System
- Reviewing images in PACS System.
- Collects patient data, performing vital signs, and documenting information into the patient Electronic Medical Record.
- Perform other duties as needed.
- Produces radiographs for medical interpretation
- Entering information into Radiology Information System,
- Processing Images in Computed Radiography System
- Reviewing images in PACS System.
- Collects patient data, performing vital signs, and documenting information into the patient Electronic Medical Record.
- Perform other duties as needed.
- Prepares, installs, and maintains decorative landscaping features to include (but not limited to): flowers, plants, shrubs, ornamental grasses, trees, plant containers, and borders.
- Maintains grass turf to include (but not limited to): mowing, trimming and edging, watering, seeding and fertilizing.
- Drives and maintain roads, building egress pathways, sidewalks, and parking lots during inclement weather to ensure continued facility operations.
- Complete documentation essential for the Engineering & Operations work order system and preventative maintenance program.
- Use of controlled insecticides and weed killers; sprinkler system maintenance, and fountain maintenance.
*This position is declared as essential and performs other duties as assigned
*Follows all safety and productivity procedures and protocols
Provides specified language interpretation for the patient/family along with the medical health care teams and assists staff in connecting with the language line for other interpretations
- Act as a conduit which renders in one language accurately what is being said in the other language, with no admissions, omissions, editing or polishing;
- Facilitate patient/family understanding by clarifying and adjusting for special vocabulary and level of formality established by the patient/family, explaining or making work pictures of terms that have no linguistic equivalent (or whose linguistic equivalent will not be understood by the patient) and checking for understanding;
- Provide the necessary cultural framework for understanding the message being interpreted to reduce or eliminate misunderstandings between the patient and health care team;
- Identify barriers or concerns that interfere with the interpreting process and suggest alternatives for resolution;
- Consult with the medical professional to determine the goals for the interpretation and maintain contact with the health care team to discuss any needs or further issues stemming from the encounter;
- Be responsible for translating and producing cultural/linguistic appropriate patient and staff education materials;
- Document patient encounters and services according to department protocol in making notations in the patient's chart, indicating the origin of the request for interpretation or translation, the nature of the service provided and an assessment of the patient's understanding and level of acceptance of the information; and educate staff on accessing interpretation services and monitoring utilization of these services.
Guest Relations/Communication
- Demonstrate effective communication skills and maintain good working relationships with patients and families, visitors, physicians and other employees;
- Conduct in-services and consultations relating to medical interpretation/translation, health cultural practice or pertinent issues with medical/health care staff personnel and appropriate hospital departments and committees;
- Follow hospital guest relations guidelines;
- Interact with patient/families/care partners using age appropriate communication skills;
- Make a conscious effort to recognize and support co-workers, working as a team player.
Professional Development/Service/Education
- Maintain knowledge-base of medical terminology, community resources, patient- and family-centered care practices, hospital policies, TJC requirements;
- Successfully complete annual competency test and any additional competency testing required to validate required skills;
- Submit suggestions and conduct focused education or in-services;
- Be current on department certification requirements;
- Demonstrate a professional appearance and demeanor, adhering to the hospital and department dress code and code of conduct;
- Cooperate in maintaining quality of service by being flexible in providing coverage during vacation, sick leave, and emergencies as requested;
- Enroll in 40 hour medical interpreter educational program, and successfully complete program within 90 day probation period of hiring;
- Must enroll in and successfully pass the written and oral testing for National Certification within two years of hire.
Quality/Emergency/Safety Procedures and Resource Utilization
- Be knowledgeable of individual service responsibilities during emergency and disaster procedures;
- Complete all annual training/education/health requirement as determined by UAMS and The Joint Commission;
- Utilize hospital resources appropriately, always mindful of ways to decrease costs and increase reimbursements;
- Submit ideas and/or problems to manager outlining possible changes or potential barriers to work flow processes for process improvement initiatives;
- Demonstrate working knowledge of HIPAA laws and application in medical interpreting profession;
- Assist in producing and monitoring daily reports to ensure employee productivity.
- Other duties as assigned.
Provides specified language interpretation for the patient/family along with the medical health care teams and assists staff in connecting with the language line for other interpretations
- Act as a conduit which renders in one language accurately what is being said in the other language, with no admissions, omissions, editing or polishing;
- Facilitate patient/family understanding by clarifying and adjusting for special vocabulary and level of formality established by the patient/family, explaining or making work pictures of terms that have no linguistic equivalent (or whose linguistic equivalent will not be understood by the patient) and checking for understanding;
- Provide the necessary cultural framework for understanding the message being interpreted to reduce or eliminate misunderstandings between the patient and health care team;
- Identify barriers or concerns that interfere with the interpreting process and suggest alternatives for resolution;
- Consult with the medical professional to determine the goals for the interpretation and maintain contact with the health care team to discuss any needs or further issues stemming from the encounter;
- Be responsible for translating and producing cultural/linguistic appropriate patient and staff education materials;
- Document patient encounters and services according to department protocol in making notations in the patient's chart, indicating the origin of the request for interpretation or translation, the nature of the service provided and an assessment of the patient's understanding and level of acceptance of the information; and educate staff on accessing interpretation services and monitoring utilization of these services.
Guest Relations/Communication
- Demonstrate effective communication skills and maintain good working relationships with patients and families, visitors, physicians and other employees;
- Conduct in-services and consultations relating to medical interpretation/translation, health cultural practice or pertinent issues with medical/health care staff personnel and appropriate hospital departments and committees;
- Follow hospital guest relations guidelines;
- Interact with patient/families/care partners using age appropriate communication skills;
- Make a conscious effort to recognize and support co-workers, working as a team player.
Professional Development/Service/Education
- Maintain knowledge-base of medical terminology, community resources, patient- and family-centered care practices, hospital policies, TJC requirements;
- Successfully complete annual competency test and any additional competency testing required to validate required skills;
- Submit suggestions and conduct focused education or in-services;
- Be current on department certification requirements;
- Demonstrate a professional appearance and demeanor, adhering to the hospital and department dress code and code of conduct;
- Cooperate in maintaining quality of service by being flexible in providing coverage during vacation, sick leave, and emergencies as requested;
- Enroll in 40 hour medical interpreter educational program, and successfully complete program within 90 day probation period of hiring;
- Must enroll in and successfully pass the written and oral testing for National Certification within two years of hire.
Quality/Emergency/Safety Procedures and Resource Utilization
- Be knowledgeable of individual service responsibilities during emergency and disaster procedures;
- Complete all annual training/education/health requirement as determined by UAMS and The Joint Commission;
- Utilize hospital resources appropriately, always mindful of ways to decrease costs and increase reimbursements;
- Submit ideas and/or problems to manager outlining possible changes or potential barriers to work flow processes for process improvement initiatives;
- Demonstrate working knowledge of HIPAA laws and application in medical interpreting profession;
- Assist in producing and monitoring daily reports to ensure employee productivity.
- Other duties as assigned.
Provides specified language interpretation for the patient/family along with the medical health care teams and assists staff in connecting with the language line for other interpretations
- Act as a conduit which renders in one language accurately what is being said in the other language, with no admissions, omissions, editing or polishing;
- Facilitate patient/family understanding by clarifying and adjusting for special vocabulary and level of formality established by the patient/family, explaining or making work pictures of terms that have no linguistic equivalent (or whose linguistic equivalent will not be understood by the patient) and checking for understanding;
- Provide the necessary cultural framework for understanding the message being interpreted to reduce or eliminate misunderstandings between the patient and health care team;
- Identify barriers or concerns that interfere with the interpreting process and suggest alternatives for resolution;
- Consult with the medical professional to determine the goals for the interpretation and maintain contact with the health care team to discuss any needs or further issues stemming from the encounter;
- Be responsible for translating and producing cultural/linguistic appropriate patient and staff education materials;
- Document patient encounters and services according to department protocol in making notations in the patient's chart, indicating the origin of the request for interpretation or translation, the nature of the service provided and an assessment of the patient's understanding and level of acceptance of the information; and educate staff on accessing interpretation services and monitoring utilization of these services.
Guest Relations/Communication
- Demonstrate effective communication skills and maintain good working relationships with patients and families, visitors, physicians and other employees;
- Conduct in-services and consultations relating to medical interpretation/translation, health cultural practice or pertinent issues with medical/health care staff personnel and appropriate hospital departments and committees;
- Follow hospital guest relations guidelines;
- Interact with patient/families/care partners using age appropriate communication skills;
- Make a conscious effort to recognize and support co-workers, working as a team player.
Professional Development/Service/Education
- Maintain knowledge-base of medical terminology, community resources, patient- and family-centered care practices, hospital policies, TJC requirements;
- Successfully complete annual competency test and any additional competency testing required to validate required skills;
- Submit suggestions and conduct focused education or in-services;
- Be current on department certification requirements;
- Demonstrate a professional appearance and demeanor, adhering to the hospital and department dress code and code of conduct;
- Cooperate in maintaining quality of service by being flexible in providing coverage during vacation, sick leave, and emergencies as requested;
- Enroll in 40 hour medical interpreter educational program, and successfully complete program within 90 day probation period of hiring;
- Must enroll in and successfully pass the written and oral testing for National Certification within two years of hire.
Quality/Emergency/Safety Procedures and Resource Utilization
- Be knowledgeable of individual service responsibilities during emergency and disaster procedures;
- Complete all annual training/education/health requirement as determined by UAMS and The Joint Commission;
- Utilize hospital resources appropriately, always mindful of ways to decrease costs and increase reimbursements;
- Submit ideas and/or problems to manager outlining possible changes or potential barriers to work flow processes for process improvement initiatives;
- Demonstrate working knowledge of HIPAA laws and application in medical interpreting profession;
- Assist in producing and monitoring daily reports to ensure employee productivity.
- Other duties as assigned.
- Manages the radiation dosimeter program.
- Issues and collects radiation dosimeters for each department on a monthly basis.
- Creates reports on exposure data and provides to the RSO and related safety committees.
- Updates and maintains the UAMS Dosimetry and Landauer MyLDR database. Mandated by ADH, Rules and Regulations for Control of Sources of Ionizing Radiation.
- Conducts routine, set-up and close-out audits of all radioactive material laboratories.
- Issues audit letters, maintain lab audit database and hard-copy documentation of all records required by license conditions.
- Conducts and interprets routine and special request contamination wipe tests and GM surveys. Required weekly and monthly by UAMS Radioactive material license.
- Responsible for receipt, packaging and processing of radioactive waste for decay-in-storage and disposal by contractor.
- Maintains database and hard-copy records as mandated by state regulations.
- Responsible for approval of radioactive materials orders for research as well as receipt and processing of incoming radioactive packages in accordance with state regulations and license conditions.
- Other duties as assigned.
Key Responsibilities
I. Maintenance and Improvement of Quality Services (30%)
- Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, EMR documentation
- Provides clinical review to callers requesting inbound patient transports, connects to the appropriate UAMS physician, records clinical interaction during report and provides administrative backup for patient acceptance, including follow-up calls and e-mails for preregistration, ADON/facility notifications and access team coordination and arranges for nurse-to-nurse report at time of transport.
- Assists with care via videoconferencing of stroke patients who are contracted with ARSAVES and works with video support to arrange video connection of site locations, the stroke neurologist and UAMS, then assists with arranging patient transport and follow-ups as required.
- Assists with management of the Trauma Image Repository as needed.
- Assist in identifying and tracking all calls to the Call Center and data on referrals and case managed patients.
- Provides support to research activities related to the CDH Call Center programs.
- Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center.
- Provides requested reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality and efficiency of the consultation center.
- Other miscellaneous duties as assigned.
II. Department and Project Management (20%)
- Determines then applies any technical knowledge, skills, and experience to complete assigned tasks.
- Assist manager in planning measurable goals and objectives as guidelines for performance.
- Completes responsibilities in a timely manner through effective organization, setting priorities, delegation, and time management skills.
III. Leadership (20%)
- Serves as a role model and mentor by consistently demonstrating professionalism.
- Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem solving.
- Participates in recruitment and retention of staff.
- Participates as a team member supporting staff in the performance of their duties.
IV. Human Resources Management (10%)
- Orients new employees and documents orientation of each new employee coordinating with personnel and adhering to UAMS policy.
- Implements good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner.
- Demonstrates ability to identifying and report Call Center procedures that are found to not be cost effective to the Call Center Manager.
V. Fiscal Management and Resource Utilization (10%)
- Assist Manager in the demonstration of cost conscious awareness and effectively utilizes staff, space, and supplies within budgetary restraints.
VI. Problem Solving/Accountability/Independence (10%)
- Exhibits the ability to multitask, perform and execute solutions to complex and occasional emergent situations, to assure functioning of call center and its mission to promote quality patient care and assure excellent service to referral providers.
- Other duties as assigned.
Responsibilities include registration of patients, patient billing, verification of insurance coverage and responding appropriately to the requirements of third-party payors. This position will also assist with hospital admissions and surgery scheduling. Must be able to perform all duties of the Access Coordinator I and be able to support patient care activities as needed.
The Patient Care Technician (PCT) works under the direct supervision of the Registered Nurse(s) and performs tasks and duties which do not require a license, professional judgment or intervention. The PCT must pass the required competencies. The PCT works within the Department of Nursing standards. The PCT adheres to UAMS clinical programs, policies, procedures and standards and guest care guidelines.
- Obtains patient report and has on-going communication with R.N. regarding patient care/changes in condition; Informs nurse of patient requests or complaints.
- Assists with admission, transfer, and discharge of patients.
- Transports patients to other areas of the hospital as directed.
- Carries out the Plan of Care for Patient using a Multidisciplinary Approach as Delegated by Team Leader.
- Communicates effectively with other team members to facilitate patient care.
- Accepts directions from R.N.s and team members.
- Follows through on delegated patient care activities.
- Provides appropriate grooming/oral hygiene and comfort measures and assists patients with activities (ambulation, up in chair, turn and reposition).
- Documents all patient care activities/tasks, vital signs, ADL, wave tests, I&O's accurately and timely and per unit and department standards.
- Assists patients and visitors with information and/or solutions to problems.
- Serves as resources person to support department members in performance of duties.
- Notifies appropriate staff members of problems requiring prompt intervention.
- May perform other duties as assigned.
